IT Specialist I

Rivers Casino; Des Plaines (IL); Ibrido; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Parking

Free Shuttle to Rosemont Blue Line

Descrizione del lavoro

Rivers Casino Des Plaines is seeking an on-site IT support professional to maintain network systems, manage Active Directory, and handle help-desk duties. The role requires comfort with casino software and flexible shifts, including holidays.

You will support staff, document issues, and assist with security and recovery procedures. Ideal candidates hold a CS degree or related BA/BS, have experience with KCMS/Infinium/HRLogix, and can pass pre-employment screening.

Competenze

• Degree in computer science preferred.
• Detail-oriented with multi-tasking ability.
• Familiar with casino software systems like KCMS, Infinium, HRLogix.
• Willing to work flexible shifts and holidays.
• Pre-employment screening required.

Mansioni

• Maintains network operating systems.
• Secures system data via backups.
• Creates and maintains active directory accounts.
• Troubleshoots complex system problems and supports users.
• Maintains logs and distributes reports to end users.
• Responds to PC/hardware issues via help desk.
• Uses help desk system for reporting and change management.
• Follows security and recovery procedures.
• Other duties as assigned.
• Participates in Illinois Gaming Board Self-Exclusion program duties.

Conoscenze

IT support

Active Directory

Help desk

Windows OS

Formazione

Bachelor's degree in Computer Science

Four-year BA/BS preferred

Strumenti

KCMS

Infinium

HRLogix

Microsoft Windows

Word

Excel

Descrizione del lavoro

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

WALK-IN WEDNESDAY

Interview on the spot!

Every Wednesday from 12 PM - 2 PM

Free Parking / Free Shuttle from the Rosemont Blue Line Station

Duties and Responsibilities:

• Maintains network operating systems.
• Secures system data via backup operation.
• Creates and maintains active directory accounts.
• Troubleshoots complex system problems and provides high level support to users.
• Maintains job logs and distributes reports to end users.
• Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Utilizes the help desk system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal.
• Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures.
• Other duties may apply.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines IC.

Job Requirements:

• Computer Science Degree and/or Four (4) Year BA Degree preferred
• Must be able to successfully complete and maintain pre-employment and employment requirements
• Detail-oriented, with ability to multi-task
• Should be proficient in multiple casino software systems including but not limited to KCMS, Infinium, 1st Advantage/HRLogix, Microsoft Windows, Word and Excel
• Ability to work flexible shifts and days of the week including holidays.
• Frequent walking, standing, kneeling, twisting, bending and lifting

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.