IT Specialist - Government IT Support & Data

Socket.dev; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and Disability Insurance

401(k)

Generous Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition Assistance & Professional Dev.

Job summary

Citizant in the Washington, DC area is seeking an IT Support Specialist to deliver user-focused technical assistance across government programs. You will troubleshoot hardware and software, manage databases, deploy software, and coordinate with project managers to maintain IT governance and program updates.

Ideal candidates have 3–5 years of IT support experience, strong communication skills, and the ability to juggle multiple tasks while ensuring quality service.

Qualifications

• 3-5 years of IT support experience.
• Experience in end-user software support, database management, software deployment, and troubleshooting hardware and software.
• Strong verbal and written communication with clients and team members at all levels.
• Ability to prioritize and manage multiple tasks independently with strong organizational skills.

Responsibilities

• Collaborate with government stakeholders to ensure IT governance, software configuration, and program updates across all locations within the program.
• Partner with Project Managers to foster effective communication throughout the team and organization while implementing best IT practices.
• Coordinate with corporate resources to maintain quality standards.
• Regularly prepare and deliver presentations and briefings as needed.
• Provide program leadership with integration, analysis, design, development, documentation, and implementation support.
• Assist in training team members on Database Management, ensuring a clear understanding of processes and deliverables.
• Support HSPD-12 enrollments and activations for SmartID cards.
• Troubleshoot hardware and software issues as they arise.

Skills

IT support

End-user support

Database management

Software deployment

Troubleshooting

Communication

Education

Two years college education

Tools

Microsoft Office

GSA scheduling tool

Job description

Citizant in the Washington, DC area is seeking an IT Support Specialist to deliver user-focused technical assistance across government programs. You will troubleshoot hardware and software, manage databases, deploy software, and coordinate with project managers to maintain IT governance and program updates.

Ideal candidates have 3–5 years of IT support experience, strong communication skills, and the ability to juggle multiple tasks while ensuring quality service.