Government IT Specialist: Agile Support & Data Mgmt

Citizant; Washington (District of Columbia); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

PTO

Tuition assistance

Professional development

EAP

Job summary

Citizant, based in the Washington, DC area, is seeking an IT Support Specialist to join a government-focused services team. You will support end-user software, databases, and hardware, delivering reliable IT services across multiple locations and programs.

Ideal candidates have 2 years of college, strong communication skills, and the ability to prioritize multiple tasks while preparing to obtain necessary security clearances as required.

Qualifications

• 3-5 years of experience in IT support.
• Experience in end-user software support, database management, software deployment, and troubleshooting software and hardware issues.
• Strong verbal and written communication skills are essential, as you will interact with clients and team members at all levels.
• The ability to prioritize and manage multiple tasks independently while demonstrating excellent organizational skills is a must.

Responsibilities

• Collaborate with government stakeholders to ensure compliance with IT governance, software configuration, and program updates across all locations within the program.
• Partner closely with Project Managers to foster effective communication throughout the team and organization while implementing best IT practices.
• Coordinate with corporate resources to maintain quality standards.
• Regularly prepare and deliver presentations and briefings as needed.
• Provide program leadership with integration, analysis, design, development, documentation, and implementation support.
• Assist in training team members on Database Management, ensuring a clear understanding of processes and deliverables.
• Support HSPD-12 enrollments and activations for SmartID cards.
• Troubleshoot hardware and software issues as they arise.

Skills

IT support

End-user software support

Database management

Troubleshooting hardware/software

Communication skills

Education

Two years college education

Tools

Microsoft Office

Job description

Citizant, based in the Washington, DC area, is seeking an IT Support Specialist to join a government-focused services team. You will support end-user software, databases, and hardware, delivering reliable IT services across multiple locations and programs.

Ideal candidates have 2 years of college, strong communication skills, and the ability to prioritize multiple tasks while preparing to obtain necessary security clearances as required.