IT Specialist: Global Support & IT Projects

Herrmann Ultrasonics, Inc.; Bartlett (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plans

401(k)

Paid holidays

Vacation days

Disability insurance

Life insurance

Job summary

Herrmann Ultrasonics is hiring an IT Specialist to deliver on-site and remote support for end users, solving hardware, software, and basic networking issues while maintaining user devices and access.

You will help implement global IT policies, assist with infrastructure maintenance, and coordinate with central IT teams and external vendors. Strong communication and prioritization are essential in a fast-paced environment.

Qualifications

• Provide on-site and remote technical support for end users

Responsibilities

• Maintain accurate documentation of support activities and assets
• Coordinate with external IT vendors and on-site service activities
• Participate in local and global IT projects with central IT teams
• Assist with maintenance of core IT infrastructure (networks, server rooms)

Skills

5+ years exp

Strong communication

Troubleshooting hardware/software

Active Directory

Windows environments

Multitasking

Tools

End-user devices

Job description

Description

We are Herrmann.

We are looking for people who share our vision and culture. Let us shape the future together! Because our employees are our greatest asset.

Herrmann Ultrasonics is hiring a IT Specialist!

Immerse yourself into the fascinating world of ultrasonic welding! Herrmann Ultrasonics develops and builds machines that join plastics, packaging materials, nonwovens and metals with ultrasonic vibrations. This technology is suitable in many industries, such as medical, electronics, food and automotive. With nearly 700 global employees, based in 4 Headquarters and 22 Tech Centers, we are represented in 20 countries worldwide.

Requirements

• Provide on-site and remote technical support for end users, resolving hardware, software, and peripheral issues
• Manage employee onboarding/offboarding, including provisioning, tracking, and maintaining end-user devices
• Support implementation of global IT policies, system rollouts, updates, and security standards
• Assist with maintenance of core IT infrastructure, including networks, server rooms, and related equipment
• Participate in local and global IT projects in coordination with central IT teams
• Maintain accurate documentation of support activities, assets, and configurations
• Serve as liaison for external IT vendors and coordinate on-site service activities

Required skills

• At least 5 years of relevant work experience
• Strong communication and interpersonal skills
• Solid troubleshooting skills across hardware, software, and basic networking
• Experience with Windows environments and user account management (e.g., Active Directory)
• Ability to manage multiple tasks and prioritize in a fast-paced environment

Health Benefits

· Various Health plans

· Flexible Spending Account

· Dental plan insurance

· Vision plan insurance

· Short-term disability insurance

· Long-term disability insurance

· Life insurance

Financial Benefits

· Competitive Salary

· 401(k)

· Generous paid holidays and vacation days

· Standardized bonus based on employee and company performance

In short: We are looking for people who share our passion. People who want to make a difference and have ambitious goals. Become a part of Herrmann and let us shape the future together!

PM22