IT Specialist: End-User & Teams Support

Na Ali'i; Arlington (VA); Presencial; USD 65.000 - 80.000; Jornada completa

Descripción de la vacante

Na Ali'i seeks an IT Specialist to support Nakupuna Companies employees with Tier I–III IT assistance, focusing on end-user services and collaboration tools. The role includes configuring devices and assisting with Teams and conference room setups.

The candidate will evaluate IT architectures, support business applications, and help improve processes while mentoring junior specialists. U.S. citizenship is required and prior military experience is valued.

Formación

• Bachelor's degree preferred.
• 1-2 years experience or equivalent coursework.
• U.S. Citizens required.
• Proficiency in Windows PC and printer administration; Office suites; basic network and security fundamentals.
• Experience with call tracking applications.

Responsabilidades

• End User Support: provide IT support for Office 365 users; manage access, reset passwords, and admin tasks.
• Resolve Tier I–III service desk tickets; assist with user account creation in Active Directory/Office 365/Exchange.
• Configure end-user devices (workstations, laptops, tablets, phones).
• Conference Room & Telephony: support Teams rooms, audio/visual, scheduling, and room equipment.
• Business Applications & Systems: assess IT architecture, improve processes, support end-user application usage.

Conocimientos

Organizational skills

Communication

Customer service

Problem solving

Attention to detail

Judgment & decision-making

Initiative

Adaptability

Customer oriented

Educación

Bachelor's degree preferred

Herramientas

Call tracking applications

Descripción del empleo

Na Ali'i seeks an IT Specialist to support Nakupuna Companies employees with Tier I–III IT assistance, focusing on end-user services and collaboration tools. The role includes configuring devices and assisting with Teams and conference room setups.

The candidate will evaluate IT architectures, support business applications, and help improve processes while mentoring junior specialists. U.S. citizenship is required and prior military experience is valued.