IT Specialist

US Federal Emergency Management Agency; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

US Federal Emergency Management Agency's Resilience Directorate seeks a UX specialist to apply User-Centered Design to modernize NFIP insurance workflows, mapping, and digital processes. The role focuses on creating efficient, user-friendly digital experiences.

The ideal candidate will lead user research, develop prototypes, and document workflows in collaboration with cross-functional teams to deliver accessible services and streamlined digital interactions.

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Qualifications

• Applying User-Centered Design principles to develop or improve digital products, services, workflows, or applications.
• Conducting user research and usability testing to identify user needs, analyze findings, or recommend design improvements.
• Designing and documenting digital workflows or interfaces using process maps, user journeys, wireframes, prototypes, or requirements.

Skills

User-Centered Design

User Research

Prototyping

Process Design

Digital Workflows

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

This position is located in the Resilience Federal Insurance Directorate Insurance Acquisition & Technology Division. The ideal candidate for this position will a UX specialist with User Centered Design expertise, user research, prototyping, and process design experience to modernize NFIP insurance, mapping, and digital workflows.

IOR - Experience

Experience must be IT-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

In addition to the minimum qualifications described above you must meet the following requirement(s) to be considered qualified for the position:

The qualification requirements listed below must be met by the closing date of this announcement.

To qualify for this position at the GS-13 level, you must possess one full year of specialized experience equivalent to at least the GS-12 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

1. Applying User-Centered Design principles to develop or improve digital products, services, workflows, or applications; AND
2. Conducting user research and usability testing to identify user needs, analyze findings, or recommend design improvements; AND
3. Designing and documenting digital workflows or interfaces using process maps, user journeys, wireframes, prototypes, or requirements.

Please read the following important information to ensure we have everything we need to consider your application:

• Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
• Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.

Are you qualifying based on your work experience?

• Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the grade level, occupational series and dates in which you held each grade level.
• Are you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.
• Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified.
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards.