Senior IT Support Specialist

AHU Technologies Inc.; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

AHU Technologies Inc. seeks an IT Specialist to deliver comprehensive technical support across the organization, from frontline end-user assistance to advanced system configuration.

You will troubleshoot incidents, fulfill service requests, and support enterprise technologies to ensure reliable IT operations. The role requires strong communication, teamwork, and the ability to work independently in a fast-paced environment, with experience across Windows, macOS, Microsoft 365, Active Directory,

Qualifications

• Bachelor’s degree in IT or related field, or equivalent experience.
• 6+ years in IT support, service desk, or system troubleshooting.
• Strong knowledge of Windows and MacOS, Microsoft 365, Active Directory, and basic networking.
• Experience supporting mobile devices (iOS and Android), with enterprise management profiles.
• Proficient with Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive, Excel, Word).
• Ability to diagnose and resolve issues across multiple operating systems.
• Familiarity with MFA, endpoint protection, and secure data handling.
• Follows ITIL practices for incident, problem, and change management.
• Strong communication and customer service skills; able to work independently and in team.
• Ability to lift 25–40 lbs.

Responsibilities

• Serve as a primary IT support contact via phone, email, tickets, and in-person.
• Troubleshoot hardware, software, and network issues at basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and identity management.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems.
• Conduct root-cause analysis and implement long-term solutions.
• Document interactions and procedures in the ticketing system.
• Escalate issues and collaborate with admins, infrastructure, and vendors.
• Manage user accounts, security groups, file permissions, access requests.
• Provide guidance and training to support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management.
• Educate users on IT policies and best practices.

Skills

IT support experience

Windows OS

MacOS

Microsoft 365

Active Directory

Networking basics

Mobile devices management

ITIL

Communication skills

Teamwork

Documentation

Incident management

Patch and deployment

Physical ability

Education

Bachelor’s degree in IT or related field or equivalent experience

Job description

Job Description

Short Description

The Client seeks an IT Specialist to provide technical support, troubleshoot hardware and software issues, configure systems, resolve incidents, fulfill service requests, and support enterprise IT operations.

Complete Description

The Client seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration. This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.

Key Responsibilities

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and technical procedures accurately in the ticketing system.
• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Skills

• Bachelor’s degree in IT or related field or equivalent experience. 10 Years Required
• Experience providing IT support, service desk operations, or system troubleshooting. 6 Years Required
• Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking. 6 Years Required
• Experience supporting mobile devices (iOS and Android), including enterprise management profiles. 6 Years Required
• Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.). 6 Years Required
• Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems. 6 Years Required
• Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling. Required
• Ability to follow ITIL best practices for incident, problem, and change management. Required
• Strong communication, customer service, and problem-solving skills. Required
• Ability to work independently and collaboratively in a fast-paced environment. Required
• Ability to lift, move, and install computer hardware up to 25–40 lbs. Required