IT Specialist

Rishabh RPO; Washington (District of Columbia); On-site; USD 60,000 - 95,000; Full time

Job summary

Rishabh RPO is seeking an IT Specialist to serve as the primary IT support contact in Washington, DC, handling hardware, software, and networking issues. The role includes account management, MFA, workstation deployment, and enterprise application support.

The position requires a Bachelor's in IT or related field with 6–10+ years in IT support, strong knowledge of Windows, MacOS, AD, M365, and ITIL practices. It offers career growth and fast-paced collaboration.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience
• Experience providing IT support, service desk operations, or system troubleshooting.
• Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.
• Experience supporting mobile devices (iOS and Android), including enterprise management profiles.
• Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).
• Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.
• Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.
• Ability to follow ITIL best practices for incident, problem, and change management.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to lift, move, and install computer hardware up to 25 40 lbs.

Responsibilities

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and technical procedures accurately in the ticketing system.
• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Skills

Service desk

Windows OS

MacOS

Active Directory

M365

Networking basics

Mobile device mgmt

Microsoft 365 apps

Troubleshooting

ITIL practices

Communication skills

Independent work

Team collaboration

Hardware install

Education

Bachelor's degree in IT or related field

Tools

Ticketing system

Endpoint protection

Imaging/Deployment tools

Job description

Position Title & Code: IT Specialist

Location: Washington DC 20003

Project End Date: 09/30/2027 (With Possible extension to next fiscal year)

Key Responsibilities:

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and technical procedures accurately in the ticketing system.
• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Skill Assessment: (Please include the years of experience last used and brief description on skills below, information is to be submitted along with the resume)

Skill

Required / Desired

Amount of Experience

Years of Experience

Bachelor's degree in IT or related field or equivalent experience

Required

10 Years

Experience providing IT support, service desk operations, or system troubleshooting.

Required

6 Years

Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.

Required

6 Years

Experience supporting mobile devices (iOS and Android), including enterprise management profiles.

Required

6 Years

Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).

Required

6 Years

Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.

Required

6 Years

Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.

Required

Ability to follow ITIL best practices for incident, problem, and change management.

Required

Strong communication, customer service, and problem-solving skills.

Required

Ability to work independently and collaboratively in a fast-paced environment.

Required

Ability to lift, move, and install computer hardware up to 25 40 lbs.

Required