DDOT IT Specialist (813155)

Advanced Network Consulting Inc; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

District Department of Transportation (DDOT) seeks an IT Specialist to deliver comprehensive IT support, troubleshoot hardware/software, configure systems, and support enterprise IT operations across the agency. The role emphasizes incident resolution, service requests, and end-user assistance in a fast-paced environment.

The ideal candidate will have strong Windows, MacOS, and Microsoft 365 experience, familiarity with Active Directory, and a solid grasp of ITIL practices to drive reliable IT

Qualifications

• Experience with Windows and MacOS environments.
• Strong Microsoft 365 suite skills (Outlook, Teams, SharePoint, OneDrive).
• Experience with Active Directory and basic networking concepts.
• Familiarity with ITIL incident, problem, and change management.

Responsibilities

• Serve as primary IT support contact via phone, email, ticketing system, and in person.
• Troubleshoot hardware, software, and network issues at basic and advanced levels.
• Assist users with account access, MFA, and identity management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems.
• Document all interactions and procedures in the ticketing system.
• Escalate issues and collaborate with admins, infrastructure teams, and vendors.
• Manage user accounts, groups, and file permissions.
• Provide guidance and knowledge sharing with support staff.
• Assist with system upgrades, patching, and lifecycle management.

Skills

Windows OS

MacOS

Microsoft 365

Active Directory

Networking basics

Mobile device support

ITIL fundamentals

Customer service

Education

Bachelor's degree or equivalent experience

Job description

The District Department of Transportation (DDOT) seeks an IT Specialist to provide technical support, troubleshoot hardware and software issues, configure systems, resolve incidents, fulfill service requests, and support enterprise IT operations.

The District Department of Transportation seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration.

This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.

Key Responsibilities

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and technical procedures accurately in the ticketing system.
• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Requirements

• Bachelor's degree in IT or related field or equivalent experience

Required 10 Years

• Experience providing IT support, service desk operations, or system troubleshooting.

Required 6 Years

• Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.

Required 6 Years

• Experience supporting mobile devices (iOS and Android), including enterprise management profiles.

Required 6 Years

• Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).

Required 6 Years

• Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.

Required 6 Years

• Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.

Required

• Ability to follow ITIL best practices for incident, problem, and change management.

Required

• Strong communication, customer service, and problem-solving skills.

Required

• Ability to work independently and collaboratively in a fast-paced environment.

Required

• Ability to lift, move, and install computer hardware up to 25-40 lbs.

Required