IT Specialist

Artisan Industries Inc.; Stoughton (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

Artisan Industries Inc. is seeking an IT Specialist to provide end-user technical support and basic systems administration under the IT Director. The role covers desktop and laptop hardware/software setup, troubleshooting, and server-side tasks.

The ideal candidate has a bachelor’s degree in CIS, 3+ years of help desk experience, and strong knowledge of Windows 11/Server, AD, and Office 365. On-site position with room to learn new technologies.

Qualifications

• Bachelor’s degree in computer information systems or equivalent.
• 3+ years of help desk and support experience required.
• Ability to troubleshoot hardware and software in a networked environment.
• Experience with Windows 11, Windows Server, software installation and updates.
• Experience with Microsoft Group Policy Objects and AD users/groups.

Responsibilities

• Resolve user-reported problems using available tools and procedures.
• Provide PC support for Windows 11/Server, software, and peripherals.
• Set up hardware, perform routine maintenance, and install software.
• Maintain antivirus and update systems; ensure end-user workstations are up to date.
• Research and implement compliance solutions and document resolutions.

Skills

Help desk experience

Troubleshooting

Communication skills

Independent worker

Education

Bachelor’s degree in computer information systems

Tools

Lansweeper

Active Directory

Office 365

Job description

Job Title: IT Specialist

Department: IT

Reports To: IT Director

FLSA Status: Non-Exempt

Salary: $70,000- $85,000

Position Summary

Under the direction of the IT Director, the Help Desk Administrator is responsible for end user technical support and assistance with systems administration. Support issues will range from initial system setup (including hardware and software for desktops, and laptops) to troubleshooting application issues, to basic server-side support.

Job Description/Responsibilities:

• Resolve user-reported problems using available tools and following command procedures and policies.
• Provide PC computer technical support for Windows 11, Windows Server, software, and peripherals.
• Routine hardware set up, troubleshooting and replacement, software installation and evaluation, and use of various spreadsheet, word processing and database application programs.
• Maintain Virus protection and windows update system, making sure all end user workstations are up to date; BitDefender/Action1.
• Routine research and implementation of compliance solutions in accordance with established guidelines.
• Provide accurate and timely logging of support requests and resolutions in the HelpDesk application; Lansweeper.
• Contribute to technical support documentation of resolutions, processes, and procedures.
• Able and willing to learn new, as well as existing technologies.
• Must have strong work ethic to work independently with minimal supervision and communicate effectively.

Skills/Requirements:

• Bachelor’s degree in computer information systems or equivalent.
• 3+ years of help desk and support experience required.
• Ability and skills to provide routine troubleshooting for hardware and software in a networked environment.
• Experience with automated update utilities for Microsoft Windows 11, Server and Microsoft Office.
• Experience with Microsoft Group Policy Objects.
• Experience with Active Directory Users, Groups and Security.
• Experience with Office 365 Tenants.

Bonus Skills:

• Understanding of network topology, including VLAN segmentation
• Experience with Arista switches.
• Experience with Avaya IP Office phone system.
• Experience with ERP software (Epicor).
• Experience with SQL Server, Crystal Reports and SQL Server Reporting Services.
• Experience with Linux, drive encryption and Hyper-V.