IT Specialist

Leeds Professional Resources; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Leeds Professional Resources is seeking a capable IT professional to provide fast, dependable help desk support and hands-on systems administration across multiple offices.

You will resolve issues, manage user provisioning, maintain assets and documentation, support office moves and remote users, and uphold security practices, with opportunities to train staff and contribute to IT rollouts.

Qualifications

• Three or more years of help desk, desktop support, or systems administration experience.
• Proficient in Microsoft 365, Windows, networking, endpoint management, and troubleshooting.
• Excellent customer service, documentation, and prioritization.
• Willingness to lift and move IT equipment and travel between offices.
• Commitment to confidentiality and secure handling practices.

Responsibilities

• Resolve hardware, software, network, account, printer, telephony, and collaboration-tool issues.
• Provision and deprovision users, devices, permissions, and applications using approved controls.
• Maintain ticket records, asset inventory, documentation, patches, and equipment standards.
• Support office openings, moves, conference rooms, remote users, and technology rollouts.
• Escalate security incidents and complex technical issues promptly.
• Train employees on common tools, security practices, and self-service resources.

Skills

Microsoft 365

Windows OS

Networking

Troubleshooting

Customer service

Documentation

Prioritization

Security practices

Tools

Ticketing systems

Endpoint management platforms

Job description

Job Description

Job Description

Position Summary

Provide fast, dependable technical support and hands-on systems administration that keeps employees productive and client information protected.

Key Responsibilities

• Resolve hardware, software, network, account, printer, telephony, and collaboration-tool issues.
• Provision and deprovision users, devices, permissions, and applications using approved controls.
• Maintain ticket records, asset inventory, documentation, patches, and equipment standards.
• Support office openings, moves, conference rooms, remote users, and technology rollouts.
• Escalate security incidents and complex technical issues promptly.
• Train employees on common tools, security practices, and self-service resources.

Required Qualifications

• Three or more years of help desk, desktop support, or systems administration experience.
• Strong Microsoft 365, Windows, networking, endpoint, and troubleshooting skills.
• Excellent customer service, documentation, and prioritization.
• Ability to lift and move standard IT equipment and travel between offices.
• Commitment to confidentiality and secure handling practices.

Preferred Qualifications

• CompTIA, Microsoft, or ITIL certification.
• Multi-office or law-firm support experience.
• Experience with ticketing and endpoint-management platforms.

Success Measures

• First response and resolution time
• Ticket backlog and user satisfaction
• Device and access accuracy
• Patch, inventory, and documentation compliance