Tier 1 Support Technician

Creative Financial Staffing, LLC; San Francisco (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Generous vacation

Job summary

Creative Financial Staffing, LLC in San Francisco, CA is seeking a Tier 1 Support Technician to provide front-line desktop and user support for faculty, staff, and students in a nonprofit education setting. The role focuses on Microsoft 365, Google Workspace, hardware/software troubleshooting, and onboarding new users.

You will join a collaborative IT team, work a 35-hour week, and gain exposure to modern endpoint management with Jamf and Intune.

Qualifications

• 1-3 years in a Help Desk, Desktop Support, or Tier 1 IT Support role.
• Experience supporting Microsoft 365 users and common desktop applications.
• Exposure to Azure AD (Entra ID) and user account administration.
• Familiarity with Google Workspace is a plus.
• Experience setting up and troubleshooting Windows and macOS devices.
• Exposure to endpoint management tools such as Jamf or Microsoft Intune is a plus.

Responsibilities

• Serve as the first point of contact for end-user technical support requests.
• Troubleshoot and resolve issues related to hardware, software, printers, and connectivity.
• Set up and deploy laptops, desktops, mobile devices, and peripherals.
• Create, modify, and manage user accounts and access permissions.
• Support users across Microsoft 365 and Google Workspace environments.
• Install, configure, and maintain standard business applications.
• Assist with onboarding and offboarding activities, including account provisioning and equipment setup.
• Escalate complex technical issues to senior IT staff when appropriate.
• Document support activities and maintain accurate service ticket records.
• Provide excellent customer service to faculty, staff, and students.

Skills

Customer service

Desktop support

Troubleshooting

Education

1-3 years IT support

Tools

Microsoft 365

Google Workspace

Jamf

Intune

Azure AD

Job description

Tier 1 Support Technician

San Francisco, CA | Full Time, Onsite | $70K-$85K | Nonprofit / Education

If you’re an IT professional who enjoys helping users, resolving technical issues, and building a strong foundation in IT support, this is an excellent opportunity to join a mission-driven organization while developing your technical skills. We are seeking a Tier 1 Support Technician to provide front-line technical support for faculty, staff, and students in a dynamic environment.

This role focuses on desktop support, user administration, Microsoft 365, Google Workspace, device setup, and troubleshooting hardware and software issues. You’ll be part of a collaborative IT team that supports a diverse technology environment while gaining exposure to modern endpoint management and cloud technologies.

Why You’ll Want to Join

• 35-hour workweek with a full-time Monday-Friday schedule
• Competitive salary of $70K-$85K
• Mission-driven environment supporting the next generation of artists and creative professionals
• Opportunity to work with modern technologies including Microsoft 365, Google Workspace, Jamf, and Intune
• Strong mentorship and career growth opportunities within IT
• Medical, dental, vision, 401(k), and generous vacation benefits

What You’ll Do as a Tier 1 Support Technician

• Serve as the first point of contact for end-user technical support requests
• Troubleshoot and resolve issues related to hardware, software, printers, and connectivity
• Set up and deploy laptops, desktops, mobile devices, and peripherals
• Create, modify, and manage user accounts and access permissions
• Support users across Microsoft 365 and Google Workspace environments
• Install, configure, and maintain standard business applications
• Assist with onboarding and offboarding activities, including account provisioning and equipment setup
• Escalate complex technical issues to senior IT staff when appropriate
• Document support activities and maintain accurate service ticket records
• Provide excellent customer service to faculty, staff, and students

What We’re Looking For

• 1-3 years of experience in a Help Desk, Desktop Support, or Tier 1 IT Support role
• Experience supporting Microsoft 365 users and common desktop applications
• Exposure to Azure AD (Entra ID) and user account administration
• Familiarity with Google Workspace is a plus
• Experience setting up and troubleshooting Windows and macOS devices
• Exposure to endpoint management tools such as Jamf or Microsoft Intune a plus
• Desire to learn new technologies and grow within an IT career path
• Ability to work onsite in San Francisco Monday-Friday

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