IT Specialist

Evergreen Energy Partners; Portland (OR); Remote; USD 70,000 - 90,000; Full time

Job summary

Evergreen Energy Partners is seeking an IT Specialist to join their dynamic operations team. This role involves monitoring and maintaining computer systems and networks in a fully remote environment. Successful candidates will have strong IT support experience and excellent communication skills, contributing to the efficiency of the organization's technological infrastructure.

Benefits

Generous paid time off (PTO)

401(k) company contributions

Discretionary bonuses based on performance

Professional development funds

Paid volunteer day

Qualifications

• Minimum of 5 years working experience in an IT support-related role required.
• Advanced knowledge of desktop operating systems, primarily Windows 10 and 11.
• Deep understanding of PC hardware and proficient in troubleshooting.

Responsibilities

• Install and configure computer hardware, operating systems, and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems.

Skills

Detail-oriented

Organizational skills

Communication

Decision-making

Self-motivated

Education

Bachelor's degree in information technology or related field

Tools

Microsoft 365

Windows 10 and 11

Job description

About Evergreen Energy Partners

Evergreen Energy Partners is a virtual full-service energy-efficiency firm. We employ experts experienced in advancing energy-efficiency initiatives for a wide array of clients. Our team members are in strategic locations across the United States.

We are a supportive team that rewards individual initiative and performance. We have a progressive culture that embraces work-life balance while working in a virtual office environment from your home. This winning combination has resulted in repeated selection among the top companies on Oregon Business Magazine's list of 100 Best Companies to Work for in Oregon.

Successful Candidates:

• Are highly detail-oriented with exceptional organizational skills.
• Have strong communication skills and decision-making abilities.
• Are able to handle multiple projects simultaneously while ensuring seamless execution.
• Are self-motivated with a demonstrated independent work history.

Position Summary:

This position joins our dynamic operations team as an IT Specialist reporting directly to the IT Manager. This role will play a crucial part in monitoring and maintaining the computer systems and network of our virtual organization. Under the guidance of the IT Manager, this role will ensure the smooth functioning of our systems and provide support to optimize user experience. This is an excellent opportunity to contribute to the efficiency and success of our organization’s technological infrastructure.

Responsibilities

• Install and configure computer hardware, operating systems, and applications to ensure seamless functionality and usability.
• Monitor and maintain computer systems and networks for a virtual organization.
• Assist with management of our Microsoft 365 presence, including email, SharePoint, InTune, and other services used.
• Provide guidance to staff members; In person, on the phone, over email, and via Zoom, to facilitate system setup and troubleshoot issues effectively.
• Troubleshoot system and network problems and diagnose and solve hardware or software faults.
• Identify and replace necessary technological components to ensure optimal system functionality and performance.
• Set up and monitor meeting audio/visual equipment as needed for meetings.
• Deliver comprehensive support through the creation of procedural documentation and the generation of relevant reports to aid in problem-solving and decision-making process.
• Provide support during the implementation and roll-out of new applications to ensure smooth transition and user adoption.
• Setting up new user accounts, profiles, and addressing password issues in a timely matter.
• Assist with new hire onboarding processes.
• Promptly address Helpdesk issues within agreed-upon time frames.
• Take assigned tasks to completion or refer to proper third parties when necessary.
• Prioritize and efficiently manage multiple open cases concurrently.
• Conduct thorough testing and evaluation of new technologies to assess their suitability and effectiveness.
  

Required Job Skills:

• Bachelor's degree in information technology a related field is appreciated but not required.
• A minimum of 5 years working experience in an IT support-related role is required.
• Advanced knowledge of desktop operating systems, primarily Windows 10 and 11. Knowledge of Apple systems a plus but not required.
• Deep understanding of PC hardware. Proficient in performing break/fix troubleshooting and repair, installations, and upgrades.

• Proficient in Microsoft Office applications & Microsoft Online infrastructure.
• Experience installing and troubleshooting software for the above platforms.
• Experience in identifying, removing, and protecting against malware.
• Advanced knowledge of desktop networking (wired and wireless).
• Customer-oriented with excellent written and communication skills.
• Ability to build relationships with all employees.
• Ability to follow up on assignments from senior members of the team, and complete tasks in a timely manner.
  
• Proficient in documentation, including clear communication with end-users and thorough documentation of completed tasks and outstanding requirements.
  

Other Requirements:

• We are a fully remote telecommuting organization; must be able to work from home.
  
• Must be located in: Portland, OR/Vancouver, WA Metropolitan
  
• Drug test – must pass a pre-employment drug screen.
  
• Pre-employment background check.
  
• A solid internet connection and home workspace.
  
• Must have a valid drivers license and reliable transportation.
  
• Must be able to occasionally lift, push, pull, and carry materials weighing up to a maximum of 20lbs.
  
• Must be able to travel overnight on occasion.
  

Benefits:

In addition to your competitive salary, medical/dental/vision plan, disability, and life insurance, and 401(k), we’ll provide:

• Generous paid time off (PTO) so you can recharge and enjoy life, plus $500 provided annually when you take a week-long vacation.
  
• 401(k) company contributions to help build your nest egg.
  
• Discretionary bonuses based on performance because your work deserves to be rewarded.
  
• Professional development funds to learn new skills and grow.
  
• 100% virtual company.
  
• Paid volunteer day to make an impact in our communities.
  
• Fun team outings and events to bond with your colleagues.
  

Evergreen Energy Partners provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.