IT Specialist

U.S. Department of Veterans Affairs; Milwaukee (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs in Milwaukee seeks an IT Specialist to provide a blend of phone, desk-side, and bench-top technical support. You will resolve software and hardware issues in line with established policies and procedures, helping users stay productive.

The role emphasizes customer service, diagnostic skills, and adherence to VA IT standards. Candidates should be organized, with strong troubleshooting abilities and a collaborative mindset.

Responsibilities

• Resolve customer related software and hardware problems in accordance with established policies and procedures.
• Provide phone support and desk-side assistance as needed.

Job description

This position is located in the Midwest - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.