IT Specialist

Talentify; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

Talentify in Seattle seeks an IT Specialist within the Pacific - End User Operations of the Office of Information and Technology. The role blends phone support with on-site desk-side service and bench-top repair to keep endpoints running smoothly.

You will diagnose and resolve customer software and hardware issues in accordance with established policies and procedures, delivering reliable IT support across campus environments.

Responsibilities

• Resolve software and hardware problems via phone, desk-side, and bench-top diagnostics.
• Follow established policies and procedures to ensure timely, accurate resolutions.

Job description

The position is located in the Pacific - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.