IT Specialist

U.S. Department of Veterans Affairs; Grand Junction (CO); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

The U.S. Department of Veterans Affairs in Grand Junction, CO is seeking an IT Specialist to support end-user operations within the Office of Information and Technology.

The role combines phone-based help desk, on-site desk-side assistance, and bench-top diagnosis and repair to keep customer software and hardware functioning smoothly. Day-to-day duties include resolving customer software and hardware problems following established policies and procedures, with emphasis on timely response and

Qualifications

• Resolve customer software and hardware problems following established policies.

Responsabilités

• Phone support
• Desk-side technical support
• Bench-top diagnosis and repair

Description du poste

The position is located in the Continental - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.