IT Specialist

U.S. Department of Veterans Affairs; Lake City (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an IT Specialist in its Southeast End User Operations, Office of Information and Technology.

The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve user hardware and software issues according to established policies. You will work with frontline customers across VA facilities, ensuring timely problem resolution and adherence to security procedures while maintaining high service quality and documenting issues in the

Qualifications

• Resolve customer software and hardware problems following established policies.
• Provide front-line IT support to VA users.
• Document and close service tickets per procedures.

Responsibilities

• Offer phone-based assistance and on-site support for end users.
• Diagnose hardware issues and perform bench-top repairs as needed.
• Coordinate with teams to ensure timely problem resolution and policy compliance.

Skills

Phone support

Desk-side support

Hardware troubleshooting

Job description

This position is located in the Southeast - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.