IT Support Specialist

Welch Packaging Group Inc; Elkhart (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Welch Packaging Group Inc in Indiana is seeking an IT Specialist to provide technical support for IT assets and systems, including account management, PCs, printers, servers, applications and mobile devices.

Responsibilities include troubleshooting, maintaining workstation and LAN performance, documenting the knowledge base, and supporting training; travel to remote sites and after-hours on-call may be required.

Qualifications

• High School Diploma or Equivalent required.
• Experience with M365 suite and Citrix preferred.
• Active Directory management and remote access experience required.
• Familiarity with SIP-based phone systems and M365 admin is expected.
• Strong analytical and troubleshooting abilities a must.
• Excellent written and verbal communication skills.

Responsibilities

• Provides technical support to users by researching questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Maintains and documents knowledge base; supports training programs as needed.
• Travel to remote sites on a rotational basis; provide on-site support and after-hours coverage when required.
• Ensures compliance with service agreements and company policies.
• Performs additional duties as assigned.

Skills

Active Directory management

M365 admin

SIP-based phone systems

Citrix Cloud/Netscaler

Remote access tools

Documentation and training support

Analytical and troubleshooting skills

Communication skills

Education

High School Diploma or Equivalent

Tools

Adobe Creative Cloud

AutoCAD LT

ArtiosCAD

Job description

Description

SUMMARY

The role of the IT Specialist is to provide technical support and assistance for a variety of information technology assets & systems, including Account management, PC’s, printers, servers, applications, cell phones

KEY RESPONSIBILITIES

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves knowledge base by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Accomplishes information systems and organization mission by completing related results as needed.
• Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
• Other duties as assigned.
• Provide on-call support as needed (including after hours)

REQUIREMENTS/QUALIFICATIONS

Education:

• High School Diploma or Equivalent Required

Experience

• AD management - user creation/termination, group management, password resets, etc
• M365 admin
• SIP based phone systems
• Citrix Cloud/Netscaler
• Application management - M365, Adobe, Autocad LT, ArtiosCAD
• Experience with M365 suite
• CompTIA A+ cert, Sec+ cert, Net+, M365 certs preferred
• Ability to utilize remote access

SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES

• Strong written and oral communication.
• Organization and attention to detail.
• Analytical and problem-solving skills.
• Time management.
• Systems analysis.
• Mathematical and deductive reasoning.
• Critical thinking.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

Physical Requirements:

• Sit and stand as needed.
• May require walking on a level surface for periods throughout the day.
• Reaching above shoulders, below waist and lifting as required to file documents or store materials.
• Lifting to 25 lbs.

Work Environment:

• Typical office setting
• May require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection.
• Manufacturing environment may be loud, hot/cold depending on season

Disclaimer:

This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.