IT Specialist

Tri-Town School Union; Boxford (MA); On-site; USD 41,000 - 45,000; Full time

Job summary

The Tri-Town School Union is seeking an IT Specialist to support classrooms and staff across Boxford, Topsfield, and Middleton Elementary Schools PK-6. The role focuses on keeping technology working, maintaining inventory, and assisting families with tech needs.

The ideal candidate will have an Associate’s Degree in Computer Science or higher, experience in a school setting, and familiarity with Windows, Mac, Chromebooks, iPads, and Google Workspace.

Qualifications

• Associate’s Degree in Computer Science or higher required.
• Certifications preferred.
• Experience: Prefer one year in a computer related environment. Experience in an educational setting is preferred.

Responsibilities

• Provide effective customer service to staff, students, and families.
• Monitor and maintain computer and peripheral equipment.
• Maintain a current and complete inventory of all technology equipment and software.
• Manage all software, web-based licenses, and applications.
• Provide direct customer service to staff in need.
• Identify equipment problems and initiate corrective action.
• Perform repairs and maintenance of technology equipment as needed.
• Maintain records of repair requests and corrective action taken.
• Respond to user entered tickets in a timely manner with customer focused care and attention.
• Perform other tasks and responsibilities as assigned by the IT Specialist Manager and/or Director of Educational Technology.

Skills

Customer service

Communication

Teamwork

Education

Associate degree in Computer Science

Tools

Windows OS

Mac OS

Chromebook

iPad

Google Workspace

Networking

Job description

Tri-Town School Union (Topsfield, Boxford & Middleton Elementary Schools PK-6) Tri-Town School Union (Topsfield, Boxford & Middleton Elementary Schools PK-6) - Boxford, Massachusetts Open in Google Maps

Job Description

Job Description

Position: IT Specialist (Boxford, Middleton and Topsfield)

Education: Associate’s Degree in Computer Science (or higher)

Applicable Certifications preferred

Experience: Prefer one year in a computer related environment. Experience in an educational setting is preferred.

Work Year: Full Time/Full Year

Reports to: Director of Educational Technology; Building Principal

Objectives of Position:

The IT Support Specialist will work collaboratively with other IT technicians, the digital learning specialists, building principals and Director of Educational Technology to support teachers and ensure that technology is working properly. This includes maintaining the technology inventory, assessing needs of the inventory, and supporting staff, students, and families in their technology needs.

The IT Support Specialist must be a self-starter, collaborative, team-oriented, detail-oriented, and possess strong customer-service skills. Additionally, the IT Support Specialist must be an effective written and verbal communicator, and possess effective analytical and problem-solving skills. Must possess the ability to work independently, prioritize tasks, and multi-task in a fast moving environment.

Responsibilities:

• Provide effective customer service to staff, students, and families.
• Monitor and maintain computer and peripheral equipment.
• Maintain a current and complete inventory of all technology equipment and software.
• Manage all software, web-based licenses, and applications.
• Provide direct customer service to staff in need.
• Identify equipment problems and initiate corrective action.
• Perform repairs and maintenance of technology equipment as needed.
• Maintain records of repair requests and corrective action taken.
• Respond to user entered tickets in a timely manner with customer focused care and attention.
• Perform other tasks and responsibilities as assigned by the IT Specialist Manager and/or Director of Educational Technology.

Must have experience with the following:

• Familiarity with Networking
• Windows, Mac OS, Chromebook, IPad Knowledge (Client Operating Systems)
• Familiarity with Google Workspace

Personal traits required:

• Strong verbal and written communication skills
• Self-starter, independent worker, and effective problem-solver
• Collaborative team member
• Ability to troubleshoot and prioritize problems and tasks
• Ability to multitask
• Experience working in a school environment

Work Environment:

• Be able to work in a close environment
• Be able to work in moderately noisy environment
• Be able to handle frequent interruptions
• Must have valid driver’s license and personal vehicle

Physical Requirements:

Ability to lift 25 lbs.

Be physically and emotionally capable of carrying-out responsibilities and duties in a busy, digital environment. This position requires sustained physical activity such as sitting at a desk for several hours a day, hand/wrist movement as in writing or using a computer keyboard/mouse. Other activities may include moderate to frequent exertion in body movements such as reaching, bending and twisting.

Vision Requirements include the ability to read routine and complex documents and to use a computer.

Position Type: Full-time

Salary: $30 to $33 Per Hour

Support Staff > Computer Support

Support Staff > Network Services

Welcome to Tri-Town School Union (Topsfield, Boxford & Middleton Elementary Schools PK-6)

.The Tri-Town School Union is comprised of six elementary schools in the towns of Boxford, Middleton, and Topsfield Massachusetts. Each town has a primary school and an intermediate school. When students leave our district, they matriculate into Masconomet Regional Middle and High School. We are a forward-thinking school district with a progressive vision.Tri-Town Vision Statement:The Tri-Town School Union believes in nurturing a dynamic learning environment where creative thinkers and innovative problem-solvers develop the empathy, resilience, perseverance, self-management, and kindness needed to positively impact the world.BoxfordHarry Lee Cole School (PreK-Grade 2)Spofford Pond School (Grades 3-6)MiddletonFuller Meadow School (K-2)Howe Manning School (PreK, Grades 3-6)TopsfieldSteward School (PreK-Grade 3)Proctor School (Grades 3-6)Our District is focused on three pillars within our educational community: Inclusive Practices, Social/Emotional Learning, and Innovative Teaching Practices. Come join our team and educate the next generation!

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Julie Kelley , Director of Educational Technology
• 28 Middleton Road
• Boxford, Massachusetts 01921
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]

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