IT Customer Solutions Analyst

DHL Air (UK) Ltd; Tempe (AZ); On-site; USD 75,000 - 124,000; Full time

Benefits offered by this job

Competitive base salary and incentives

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Tempe, AZ is seeking an IT Customer Solutions Analyst to help deliver well-architected solutions that improve the customer and business experience. You will gather requirements, work with DHL vendors and internal teams to integrate systems and deliver projects through DHL platforms.

The role requires strong communication, problem solving, and a solid understanding of SDLC and data analytics.

Qualifications

• Bachelor's degree with 2 years of work experience or Master's in the fields of Computer Science, Information Systems, or Engineering.
• Knowledge of customer integrations EDI and API.
• Knowledge of US Customs Clearance Processes is preferred.
• Logistics and Supply Chain experience is preferred.
• Good knowledge of SDLC.
• Understanding of information processing principles and practices.
• Knowledge of data analytics and reporting tools.
• Ability to execute complex SQL queries for reporting purpose.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong understanding of end-user needs and requirements.
• Excellent oral and interpersonal communication skills.
• Excellent writing and documentation skills.
• Strong customer facing skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to conduct research into application issues and products.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into emerging technologies and trends, standards, and products as required.
• Ability to manage small and medium projects.

Responsibilities

• Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, business system requirements, industry practices, and incorporation of best practices.
• Gather requirements to understand business environment, processes, workflows, and functional requirements.
• Understand DHL data models to generate reporting, analytics, web and other IT solutions based on business need.
• Execute quality control tests to validate deliverables.
• Collaborate with team members to ensure product and process quality.
• Document product content and specs using internal tools.
• Ensure that deliverables meet documented requirements, are high quality, and are completed on schedule or early.
• Manage change and release process to production.
• Interact with the team and management using strong written and verbal communication skills
• Operate effectively in a high change environment.
• Meet aggressive timelines and provide quick turnaround.

Skills

EDI and API integrations

US Customs clearance processes

Logistics and supply chain

SDLC

Data analytics and reporting tools

SQL queries for reporting

QA best practices

End-user requirements

communication skills

writing and documentation

customer facing skills

translate technical to user language

research emerging technologies

project management (small/medium)

team collaboration

Education

Bachelor's degree with 2 years of work experience or Master's in CS/IS/Engineering

Job description

Description

Job Title: IT Customer Solutions Analyst

Job Location: Tempe, Arizona

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

At DHL Global Forwarding, PEOPLE matter. The IT Customer Solutions Analyst is instrumental in ensuring that we are delivering well architected solutions that enhance the customer and business experience.

Individuals in this role are responsible for gathering requirements, developing and ultimately delivering projects through the use of DHL technology platforms. This individual will have the opportunity to work closely with DHL vendors, as well as internal project team members in order to help facilitate the technical integrations of a project with the DHL platform.

The individual must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.

Proven communication skills, problem-solving skills, and knowledge of development best practices are critical to successful performance in this role.

Key Responsibilities

• Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, business system requirements, industry practices, and incorporation of best practices.
• Gather requirements to understand business environment, processes, workflows, and functional requirements.
• Understand DHL data models to generate reporting, analytics, web and other IT solutions based on business need.
• Execute quality control tests to validate deliverables.
• Collaborate with team members to ensure product and process quality.
• Document product content and specs using internal tools.
• Ensure that deliverables meet documented requirements, are high quality, and are completed on schedule or early.
• Manage change and release process to production.
• Interact with the team and management using strong written and verbal communication skills
• Operate effectively in a high change environment.
• Meet aggressive timelines and provide quick turnaround.

Skills / Requirements

• Bachelors with 2 years of work experience or Masters in the fields of Computer Science, Information Systems, or Engineering
• Knowledge of customer integrations EDI and API
• Knowledge of US Customs Clearance Processes is preferred
• Logistics and Supply Chain experience is preferred
• Good knowledge of SDLC
• Understanding of information processing principles and practices
• Knowledge of data analytics and reporting tools
• Ability to execute complex SQL queries for reporting purpose.
• Strong knowledge of system and software quality assurance best practices and methodologies
• Strong understanding of end-user needs and requirements
• Excellent oral and interpersonal communication skills
• Excellent writing and documentation skills
• Strong customer facing skills
• Ability to communicate ideas in both technical and user-friendly language
• Able to conduct research into application issues and products
• Highly self-motivated and directed, with keen attention to detail
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to conduct research into emerging technologies and trends, standards, and products as required.
• Ability to manage small and medium projects

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

References

Visible links

• https://www.logistics.dhl/us-en/home/careers.html