Key Accounts Growth Executive

DHL; Tempe (AZ); On-site; Confidential; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision programs

Tuition Reimbursement

Generous Paid Time Off

Employee Discount Program

Outstanding training opportunities

Job summary

DHL is seeking a Key Accounts Executive in Tempe, Arizona, to manage inbound customer inquiries through email and phone. This role focuses on enhancing customer satisfaction and retention while increasing revenue through problem resolution and account management.

Ideal candidates will have 4 years of customer service and sales experience, strong communication skills, and proficiency in Microsoft Outlook and Excel. Enjoy competitive pay, a 401K plan, comprehensive health benefits, and generous paid time off.

Qualifications

• 4 years of experience in a team-based customer service environment and sales experience.
• Exceptional customer-focused oral and written communication skills.
• Ability to build rapport quickly with customers and sales representatives.

Responsibilities

• Manage a high volume of inbound email traffic and phone contact.
• Prepare detailed reports for customers as required.
• Respond to customer inquiries and provide solutions.

Skills

Customer service experience

Sales experience

Communication skills

Proficiency with Microsoft Outlook and Excel

Time management skills

Problem-solving skills

Education

High School Diploma or Equivalent

Tools

Web-based applications

Database tools

Job description

DHL is seeking a Key Accounts Executive in Tempe, Arizona, to manage inbound customer inquiries through email and phone. This role focuses on enhancing customer satisfaction and retention while increasing revenue through problem resolution and account management.

Ideal candidates will have 4 years of customer service and sales experience, strong communication skills, and proficiency in Microsoft Outlook and Excel. Enjoy competitive pay, a 401K plan, comprehensive health benefits, and generous paid time off.