IT Site Support Technician — Windows, Networking & Security

UNAVAILABLE; East Windsor Township (NJ); On-site; USD 92,000 - 147,000; Full time

Benefits offered by this job

401(k)

Paid time off

Leaves

Health coverage

Overtime

Short-term incentive bonus

Job summary

Hovione is seeking an IT Site Support Specialist in New Jersey to provide Level 1/2 desktop and site IT support. The role covers imaging, deployment, Active Directory, Microsoft 365, printers, and network connectivity, with escalation to Global IT Infrastructure as needed.

You will manage Help Desk tickets, deploy hardware, support conference rooms, and maintain IT inventories, while adhering to GMP, GAMP, and Data Integrity principles in a regulated manufacturing environment.

Qualifications

• Degree, technical qualification, or equivalent education and experience in Information Technology or a related field.
• 3–5 years of hands-on Level 1/Level 2, desktop, or site IT support experience.
• Strong troubleshooting skills and working knowledge of Windows, PC hardware, imaging and deployment, Active Directory, and Microsoft 365.
• Basic to intermediate networking knowledge, including TCP/IP, DNS, DHCP, IP addressing, Wi‑Fi, and connectivity troubleshooting.
• Experience with Help Desk ticketing, printers and peripherals, IT asset management, backup monitoring, and basic recovery; Veeam experience is preferred.
• Experience in a manufacturing, pharmaceutical, or regulated environment, with knowledge of GMP, GAMP, and Data Integrity principles, is preferred.
• Experience with EasyVista, Jira, or a comparable IT service management platform is preferred.
• Strong written and verbal communication, documentation, customer service, prioritization, and independent working skills.
• Fluency in English is required.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, Microsoft 365, printers, peripherals, network connectivity, remote access, and other site technology.
• Manage Help Desk tickets from intake through resolution, including prioritization, documentation, user updates, troubleshooting, and escalation to the appropriate technical teams.
• Image, configure, deploy, maintain, upgrade, and troubleshoot PCs and related hardware; support conference rooms, shared computers, and other site equipment.
• Support end-user accounts and access, including password resets, provisioning, access requests, and Active Directory user and computer administration.
• Monitor and troubleshoot site IT infrastructure, including Windows systems, networks, Wi‑Fi, and connectivity; coordinate complex issues with Global IT Infrastructure.
• Support approved infrastructure upgrades, capacity planning, hardware lifecycle activities, and deployment of new or replacement technology.
• Maintain accurate IT asset and infrastructure inventories, including ownership, location, status, and lifecycle information.
• Support local backup and recovery operations, including monitoring, media handling, Veeam activities, issue escalation, and disaster recovery testing.
• Support cybersecurity controls, secure system access, endpoint protection, monitoring, and timely escalation of security concerns.
• Participate and support assigned GMP, GAMP, Data Integrity, and IT infrastructure qualification activities.
• Fillout and maintain SOPs, work instructions, troubleshooting guides, and technical documentation while identifying practical improvements to IT support and site operations.
• Perform assigned activities safely, efficiently, and in compliance with Hovione IT governance, GMP, HSE, and applicable policies and controlled procedures.

Skills

Windows

PC hardware

Imaging & deployment

Active Directory

Microsoft 365

Networking basics

Help Desk

Documentation

Education

Bachelor's degree in Information Technology or related field

Tools

EasyVista

Jira

Job description

Hovione is seeking an IT Site Support Specialist in New Jersey to provide Level 1/2 desktop and site IT support. The role covers imaging, deployment, Active Directory, Microsoft 365, printers, and network connectivity, with escalation to Global IT Infrastructure as needed.

You will manage Help Desk tickets, deploy hardware, support conference rooms, and maintain IT inventories, while adhering to GMP, GAMP, and Data Integrity principles in a regulated manufacturing environment.