Site IT Support Engineer - GMP‑Aware & Networking

en-careers-hovione

East Windsor Township (NJ)

On-site

USD 92,000 - 147,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

401(k)

Paid time off

Health coverage

Job summary

Hovione in New Jersey is seeking an IT Site Support Specialist to provide Level 1/2 desktop and device support, image and deploy PCs, manage Active Directory and Microsoft 365, and resolve site-wide help desk tickets. You will monitor Windows systems, network connectivity, backups, and cybersecurity while collaborating with Global IT teams.

The role requires 3–5 years of hands-on IT support, strong troubleshooting, and familiarity with GMP/GAMP and Data Integrity.

Qualifications

3-5 years of hands-on Level 1/Level 2, desktop, or site IT support experience.
Strong troubleshooting skills and working knowledge of Windows, PC hardware, imaging and deployment, Active Directory, and Microsoft 365.
Basic to intermediate networking knowledge, including TCP/IP, DNS, DHCP, IP addressing, Wi-Fi, and connectivity troubleshooting.

Responsibilities

Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, Microsoft 365, printers, peripherals, network connectivity, remote access, and other site technology.
Manage Help Desk tickets from intake through resolution, including prioritization, documentation, user updates, troubleshooting, and escalation to the appropriate technical teams.
Image, configure, deploy, maintain, upgrade, and troubleshoot PCs and related hardware; support conference rooms, shared computers, and other site equipment.
Support end-user accounts and access, including password resets, provisioning, access requests, and Active Directory user and computer administration.
Monitor and troubleshoot site IT infrastructure, including Windows systems, networks, Wi-Fi, and connectivity; coordinate complex issues with Global IT Infrastructure.
Support approved infrastructure upgrades, capacity planning, hardware lifecycle activities, and deployment of new or replacement technology.
Maintain accurate IT asset and infrastructure inventories, including ownership, location, status, and lifecycle information.
Support local backup and recovery operations, including monitoring, media handling, Veeam activities, issue escalation, and disaster recovery testing.
Support cybersecurity controls, secure system access, endpoint protection, monitoring, and timely escalation of security concerns.
Participate and support assigned GMP, GAMP, Data Integrity, and IT infrastructure qualification activities.
Fillout and maintain SOPs, work instructions, troubleshooting guides, and technical documentation while identifying practical improvements to IT support and site operations.
Perform assigned activities safely, efficiently, and in compliance with Hovione IT governance, GMP, HSE, and applicable policies and controlled procedures.