Mobile Support Technical lead

Astreya; Fort Mill (SC); Presencial; USD 114.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

401k plan

Paid time off

Tuition reimbursement

Wellness program

Employee Assistance Program

Descripción de la vacante

Astreya in Fort Mill, SC seeks a Mobile Support Technical Lead to provide onsite support for laptops, rugged factory devices, printers, scanners and conference room A/V systems, handling incidents through ITSM and driving rapid restoration of services.

You’ll leverage SCCM, IT Shop and Nexthink for visibility, apply strong Windows troubleshooting and basic networking to reduce outages and improve end-user experience.

Formación

• Experience handling ITSM incidents and requests onsite.
• Proficient Windows troubleshooting.
• Basic networking troubleshooting.

Responsabilidades

• Provide hands-on onsite support for laptops/desktops and rugged devices.
• Manage incidents via ITSM and monitor ticket queues.
• Escalate and perform RCA for major incidents and drive prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and efficiency.
• Apply Windows and basic network troubleshooting to restore services.

Conocimientos

Onsite support

Incident management

Endpoint troubleshooting

Networking basics

Herramientas

IT Shop

SCCM

Nexthink

Descripción del empleo

## Mobile Support Technical leadApply: Fort Mill, SC: Full time: Posted Today: R0018059We are seeking a Support lead with support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly **Key Responsibilities** • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. • Monitor ticket queues and assign tickets through ITSM tools; • Perform incident management, RCA for major incidents, and drive issue prevention. • Create and maintain SOPs, runbooks, and knowledge articles. • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency. • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.**Salary Range**$114,000.00 - $180,000.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law