IT Operations Intern (Fall 2027)

Hendrickson; Canton (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Hendrickson in Canton, OH seeks an IT student for hands-on support across endpoints, network infrastructure, VOIP phone systems, and printers. Responsibilities include setup of new computers, data backup/restoration, and software deployment at multiple sites.

The role emphasizes customer service and effective communication as part of a collaborative IT team. Ideal candidates are currently studying IT with networking/infrastructure focus, with basic networking knowledge and familiarity with

Qualifications

• Current IT studies with networking or infrastructure concentration.
• Experience with Microsoft desktop and server operating systems.
• Basic understanding of networking concepts.
• Knowledge of terminating/testing cables.
• Strong customer-service orientation and communication skills.

Responsibilities

• Install and setup new computers, thin clients, and users.
• Reimage and backup/restore user data and devices.
• Install profile-specific items including email, network printers, and software.
• Procure IT equipment and supplies (laptops, desktops, panels, toner).
• Support phone systems and VOIP.
• Configure network equipment including switches and cabling.
• Support core security technologies (antivirus, VPN, patches, DLP).
• Manage objects within Active Directory and provide general IT support.

Skills

Customer service

Communication skills

Project orientation

Networking basics

Education

Current IT studies with a networking/infrastructure focus

Tools

Microsoft Windows OS

Job description

• Endpoints (laptops, desktops), Network infrastructure, VOIP phone systems, printers/copiers, Engineering and non-Engineering software and general support for 7 U.S. and 2 international sites

Position Purpose

• Endpoints (laptops, desktops), Network infrastructure, VOIP phone systems, printers/copiers, Engineering and non-Engineering software and general support for 7 U.S. and 2 international sites

Essential Functions

• Installation and setup of new computers, thin clients and users
• Proper disposal of old equipment - reimaging and user data backup/restorations
• Installation of profile-specific items including email, network printers, specialty software, etc.
• Purchase of I.T. equipment and supplies (laptops, desktops, flat panels toner, etc.)
• Phone system support
• Configuration of network equipment including switches and cabling
• Support of core security technologies including Anti-virus, DLP, patching, VPN
• Management of objects within AD
• General support and troubleshooting

Education and Training

• Current studies in the field of I.T. with a concentration in networking or infrastructure

Minimum Qualifications

• Current studies in the field of I.T. with a concentration in networking or infrastructure
• Experience with currently supported Microsoft operating systems at both the desktop and server level
• Basic understanding of network concepts
• Knowledge with terminating and testing cables
• Project-orientation
• Strong customer-service orientation
• Effective communication skills

Physical Demands

• Ability to travel to division and plant sites as required (limited to none).
• Frequent sitting, work at computer for extended periods of time.

Environmental Conditions

• Office setting.
• Exposure to cold data rooms where equipment is located.
• Exposure to suspended cabinets requiring training and use of company lifts.
• Plant floor environment requires the wearing of protective equipment.

Behavioral Traits

• Strong verbal, written and interpersonal skills.
• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.
• Customer service skills: Ability to demonstrate patience and understanding when helping users of IT services.
• This is not a comprehensive list of duties. Duties may change without notice in management’s sole discretion. Hendrickson is an at-will employer, each employee is free to resign at any time, just as Hendrickson is free to terminate employment at any time without cause or notice.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law, We offer a full complement of benefits that include medical, dental, and vision insurance; life, travel, and disability insurance; a flexible spending account; 401K plans; a pension plan; paid holidays and vacation. We also offer financial assistance programs if you decide to adopt a child or want to pursue further education. We have a comprehensive wellness program and an Employee Assistance Program, that supports individuals in the proactive management of their overall health and wellness.