IT Operations Intern (Spring 2027)

Hendrickson; Canton (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Hendrickson in Ohio is seeking IT support personnel to manage endpoints (laptops/desktops), network infrastructure, VOIP, and printer support across 7 U.S. and 2 international sites. You will install and configure computers, back up data, and assist with profile-specific software and email setups.

The role emphasizes customer service, communication, and a project-oriented approach. Travel is limited, and the environment includes office and data-room settings as described by the employer.

Qualifications

• Currently studying IT with a concentration in networking or infrastructure.
• Experience with currently supported Microsoft operating systems at both the desktop and server level.
• Basic understanding of network concepts.
• Knowledge of terminating and testing cables.
• Project-oriented mindset and ability to work independently.
• Strong customer-service orientation and communication skills.

Responsibilities

• Install and set up new computers, thin clients and users.
• Proper disposal of old equipment - reimaging and data backup/restorations.
• Install profile-specific items including email, network printers, and specialty software.
• Purchase IT equipment and supplies (laptops, desktops, panels, toner, etc.).
• Phone system support.
• Configure network equipment including switches and cabling.
• Support core security technologies including Anti-virus, DLP, patching, VPN.
• Manage objects within Active Directory.
• Provide general IT support and troubleshooting.

Skills

Customer service

Communication

Project management

Networking concepts

Cable testing

Active Directory

Education

Current IT studies (networking/infrastructure)

Tools

Active Directory

Job description

• Endpoints (laptops, desktops), Network infrastructure, VOIP phone systems, printers/copiers, Engineering and non-Engineering software and general support for 7 U.S. and 2 international sites

Position Purpose

• Endpoints (laptops, desktops), Network infrastructure, VOIP phone systems, printers/copiers, Engineering and non-Engineering software and general support for 7 U.S. and 2 international sites

Essential Functions

• Installation and setup of new computers, thin clients and users
• Proper disposal of old equipment - reimaging and user data backup/restorations
• Installation of profile-specific items including email, network printers, specialty software, etc.
• Purchase of I.T. equipment and supplies (laptops, desktops, flat panels toner, etc.)
• Phone system support
• Configuration of network equipment including switches and cabling
• Support of core security technologies including Anti-virus, DLP, patching, VPN
• Management of objects within AD
• General support and troubleshooting

Education and Training

• Current studies in the field of I.T. with a concentration in networking or infrastructure

Minimum Qualifications

• Current studies in the field of I.T. with a concentration in networking or infrastructure
• Experience with currently supported Microsoft operating systems at both the desktop and server level
• Basic understanding of network concepts
• Knowledge with terminating and testing cables
• Project-orientation
• Strong customer-service orientation
• Effective communication skills

Physical Demands

• Ability to travel to division and plant sites as required (limited to none).
• Frequent sitting, work at computer for extended periods of time.

Environmental Conditions

• Office setting.
• Exposure to cold data rooms where equipment is located.
• Exposure to suspended cabinets requiring training and use of company lifts.
• Plant floor environment requires the wearing of protective equipment.

Behavioral Traits

• Strong verbal, written and interpersonal skills.
• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.
• Customer service skills: Ability to demonstrate patience and understanding when helping users of IT services.
• This is not a comprehensive list of duties. Duties may change without notice in management’s sole discretion. Hendrickson is an at-will employer, each employee is free to resign at any time, just as Hendrickson is free to terminate employment at any time without cause or notice.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law, We offer a full complement of benefits that include medical, dental, and vision insurance; life, travel, and disability insurance; a flexible spending account; 401K plans; a pension plan; paid holidays and vacation. We also offer financial assistance programs if you decide to adopt a child or want to pursue further education. We have a comprehensive wellness program and an Employee Assistance Program, that supports individuals in the proactive management of their overall health and wellness.