IT Services & Support Technician

Hempel (USA), Inc.; Texas; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible HSA and FSA options

12 paid holidays

15 vacation days

6 personal days

401(k) match

Life insurance

Disability (short/long-term)

Maternity/Paternity leave

Flexible work policy

Job summary

Hempel Paints Kuwait Company W.L.L. is seeking an Onsite IT Services & Support Technician in Dallas, Texas.

You will provide end‑user support for laptops, desktops, printers, and mobile devices, troubleshoot Windows OS, M365, and server issues, and manage AD/Entra ID, Intune enrollment, and Exchange mailboxes. The role requires 3–5 years of hands‑on IT support experience, strong communication, and independent time management in a fast‑paced environment.

Qualifications

• 3–5 years of experience in an IT support or helpdesk technician role.
• Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration.
• Familiarity with networking fundamentals and troubleshooting.
• Hands‑on experience supporting hardware (printers, laptops, desktops).
• Excellent communication, customer service, and problem‑solving skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• End‑User Support: Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures.
• Technical support on RF scanners, label and network printers.
• Support end users with software installations, configuration, and general IT inquiries; Microsoft Infrastructure Support; Manage and maintain Active Directory user accounts, groups, and permissions; Support Entra ID (Azure AD) identity management tasks; Assist with Intune Company Portal device enrollment, compliance, and application deployment; Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies.
• Networking & Systems: Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, DNS, DHCP); Collaborate with network teams to elevate and resolve connectivity problems; Support VPN access and remote connectivity tools.
• Hardware & Peripheral Support: Diagnose and repair issues with laptops, desktops, printers, and other office equipment; Perform hardware upgrades, imaging, and device lifecycle management; Maintain inventory of IT equipment and assist with asset tracking.

Skills

End-User Support

Windows OS

Microsoft 365

Active Directory

Entra ID (Azure AD)

Intune

Exchange Server

Networking

Hardware Support

Communication

Tools

ServiceNow

Jira

PowerShell

Job description

Job title: IT Services & Support Technician Location: Dallas, Texas Schedule: onsite Reports to: IT Service Delivery Manager

Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries. Customer‑focused Onsite IT Support Technician with 3 to 5 years of proven skills and hands‑on experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fast‑paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end‑user support.

Essential Responsibilities

• End‑User Support: Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures
• Technical support on RF scanners, label and network printers.
• Support end users with software installations, configuration, and general IT inquiries Microsoft Infrastructure Support Manage and maintain Active Directory user accounts, groups, and permissions Support Entra ID (Azure AD) identity management tasks Assist with Intune Company Portal device enrollment, compliance, and application deployment Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies
• Networking & Systems Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, DNS, DHCP) Collaborate with network teams to elevate and resolve connectivity problems Support VPN access and remote connectivity tools
• Hardware & Peripheral Support Diagnose and repair issues with laptops, desktops, printers, and other office equipment Perform hardware upgrades, imaging, and device lifecycle management Maintain inventory of IT equipment and assist with asset tracking

Minimum Qualifications

• 3–5 years of experience in an IT support or helpdesk technician role
• Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration
• Familiarity with networking fundamentals and troubleshooting
• Hands‑on experience supporting hardware (printers, laptops, desktops)
• Excellent communication, customer service, and problem‑solving skills
• Ability to work independently and manage multiple priorities

Preferred Skills (but not required)

• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Basic PowerShell knowledge
• CompTIA A+, Network+, or Microsoft certifications

Benefits

• Medical, dental and vision insurance coverage options that begin on your first day of employment
• Flexible HSA and FSA options to manage healthcare and dependent care expenses
• 12 paid holidays
• 15 vacation days to start
• 6 personal days
• Paid leave for jury duty and bereavement
• 401(k) plan options with immediate company match and full vesting from day one
• Basic life insurance, short-term and long-term disability coverage for the unexpected
• Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life’s most important moments.
• A strong flexibility policy making you thrive both in your job and privately

Eligibility and Compliance

Applicants must be legally authorized to work in the United States.

Application Deadline

Application due 2026-11-15

Job Attributes

Seniority Level Associate Job Functions Information Technology, Other Industry Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. We’re on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together. Hempel is a world-leading supplier of trusted coating solutions working with customers within the decorative, marine, infrastructure and energy industries. Our purpose is to shape a brighter future with sustainable coating solutions, and being owned by the Hempel Foundation gives us the stability, means and purpose to deliver lasting, positive change in the world. The Hempel Group is the owner and parent company of Crown Paints, Wattyl and the Neogard brand.