IT Services Supervisor – Endpoint Management

Withum; Orlando (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Withum is seeking an IT Services Supervisor – Endpoint Management to lead the Endpoint Management team in Orlando. You will oversee the endpoint lifecycle, set standards for Windows and M365, and drive automation using PowerShell and Graph APIs.

The role requires 8+ years in enterprise endpoint management, 3+ years leading technical teams, and collaboration across Infrastructure, Security, and Service Desk to deliver secure, reliable endpoints.

Qualifications

• Bachelor's degree in IT or CS or equivalent experience.
• 8+ years of enterprise endpoint management experience.
• 3+ years leading technical teams.
• Experience supporting 2,000+ endpoints.
• Experience leading enterprise technology implementations.

Responsibilities

• Lead the daily operations of the Endpoint Management team ensuring SLA attainment.
• Oversee the full endpoint lifecycle: procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, retirement.
• Own endpoint standards for Windows, M365, Entra ID, mobile devices, and endpoint security.
• Serve as senior escalation point for endpoint technologies and incidents.
• Drive automation via PowerShell, Graph API, and modern management technologies.
• Partner with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on initiatives.
• Lead endpoint hardware refreshes and enterprise integrations as needed.
• Maintain documentation, standards, and operational procedures.

Skills

Endpoint management

Technical leadership

People leadership

Automation

Cross-functional collaboration

Education

Bachelor's degree in IT/CS

Tools

Microsoft Intune

Microsoft Entra ID

Windows Autopilot

Microsoft 365

PowerShell

ServiceNow

Tanium

Microsoft Graph API

Power BI

Job description

Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.

Job Description

IT Services Supervisor – Endpoint Management

Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

Essential Functions

How You’ll Spend Your Time

• Leading the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment.
• Overseeing the full endpoint lifecycle including procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, and retirement.
• Owning endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices, and endpoint security.
• Serving as the senior technical escalation point for endpoint technologies and complex incidents.
• Driving automation through PowerShell, Microsoft Graph, and modern management technologies.
• Partnering with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.
• Leading EP technology refreshes, M&A EP integrations as needed, and enterprise endpoint projects.
• Maintaining documentation, standards, knowledge articles, and operational procedures.

People Leadership & Professional Development

• Leading, coaching, mentoring, and developing assigned Analysts.
• Conducting regular one-on-one meetings, annual performance reviews, and career planning discussions.
• Developing Individual Development Plans (IDPs) for each direct report.
• Identifying technical skill gaps and creating training and certification roadmaps.
• Promoting cross-training, knowledge sharing, succession planning, and leadership development.
• Assigning stretch projects that expand technical expertise and leadership capabilities.
• Building a culture of accountability, collaboration, continuous learning, and customer service excellence.

Technical Competencies

• Microsoft Intune / Endpoint Manager
• Microsoft Entra ID (Azure AD)
• Windows 11 Enterprise Administration
• Windows Autopilot
• Microsoft 365 Administration
• Microsoft Defender for Endpoint
• Windows Update for Business
• BitLocker, Windows LAPS, Conditional Access
• PowerShell scripting and automation
• Enterprise software packaging and deployment
• Mobile Device Management (iOS/Android)
• ServiceNow or equivalent ITSM platform
• Advanced Windows troubleshooting
• Tanium or equivalent endpoint management platform (preferred)
• Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI (preferred)

Core Leadership Competencies

• Technical Leadership
• People Leadership & Coaching
• Professional Development & Mentoring
• Strategic Thinking
• Operational Excellence
• Continuous Improvement
• Project & Vendor Management
• Executive Communication
• Cross-functional Collaboration
• Customer Experience Focus
• Data-driven Decision Making

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 8+ years of enterprise endpoint management experience.
• 3+ years leading technical teams.
• Experience supporting enterprise environments of 2,000+ endpoints preferred.
• Experience leading enterprise technology implementations and operational improvements.

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Administrator Expert
• ITIL Foundation
• CompTIA Security+
• Tanium Certified Administrator (preferred)

Key Performance Indicators

• Endpoint compliance and security posture
• Endpoint availability and reliability
• SLA and operational metric attainment

Physical Requirements

• Ability to travel to firm offices and industry events as required.
• Ability to lift up to 50 pounds when supporting endpoint deployment activities.
• Availability to support critical incidents outside normal business hours when necessary.

WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.