IT Services Supervisor – Endpoint Management

Withum PC; Buffalo (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Withum is seeking an IT Services Supervisor – Endpoint Management to lead the endpoint program across multiple offices, including Buffalo, Tysons Corner, and Orlando. You will oversee the lifecycle from procurement to retirement, drive automation, and set standards for Intune, Entra ID, and Windows.

The role requires 8+ years in enterprise endpoint management, 3+ years in leadership, and strong collaboration with cross-functional teams. Certification preferred; travel to firm offices as needed.

Qualifications

• Bachelor's degree in IT, CS, or equivalent experience.
• 8+ years of enterprise endpoint management experience.
• 3+ years leading technical teams.
• Experience supporting environments with 2,000+ endpoints.
• Preferred certifications: MD-102, AZ-104, Admin Expert, ITIL, Security+.

Responsibilities

• Lead daily operations of the Endpoint Management team and ensure SLA attainment.
• Oversee endpoint lifecycle: procurement, deployment, Autopilot, patching, security.
• Define standards for Windows, Intune, Entra ID, and device management.
• Act as senior escalation point for endpoint technologies and incidents.
• Drive automation via PowerShell, Graph API, and modern management tools.
• Collaborate with Infrastructure, Security, Identity, Networking, and Service Desk.
• Lead technology refreshes, M&A integrations, and enterprise endpoint projects.
• Maintain documentation, standards, and operational procedures.

Skills

PowerShell scripting

Automation

Strategic thinking

Leadership

Cross-functional collaboration

Executive communication

Data-driven decision making

Project management

Customer focus

IT leadership

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Microsoft Intune / Endpoint Manager

Microsoft Entra ID (Azure AD)

Windows Autopilot

Microsoft 365 Administration

Defender for Endpoint

BitLocker / LAPS

Microsoft Graph API

REST APIs

Tanium

ServiceNow

Job description

## IT Services Supervisor – Endpoint ManagementApplyremote type: On-Sitelocations: Buffalo, NY: Tysons Corner, VA: Orlando, FLtime type: Full timeposted on: Posted 6 Days Agojob requisition id: 2813# Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.# Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.# **Experience the Transformative Power of Withum Plus You - that’s the Power in the Plus!****Job Description:****IT Services Supervisor – Endpoint Management**Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. Reporting to the Senior IT Services Manager, the IT Services Supervisor – Endpoint Management is responsible for the operational leadership, technical oversight, and strategic direction of the firm's endpoint management program. This role is responsible for delivering secure, reliable, and standardized endpoint services while developing the technical capabilities of the team and driving continuous improvement.**How You’ll Spend Your Time:**Essential Functions* Leading the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment.* Overseeing the full endpoint lifecycle including procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, and retirement.* Owning endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices, and endpoint security.* Serving as the senior technical escalation point for endpoint technologies and complex incidents.* Driving automation through PowerShell, Microsoft Graph, and modern management technologies.* Partnering with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.* Leading EP technology refreshes, M&A EP integrations as needed, and enterprise endpoint projects.* Maintaining documentation, standards, knowledge articles, and operational procedures.People Leadership & Professional Development* Leading, coaching, mentoring, and developing assigned Analysts.* Conducting regular one-on-one meetings, annual performance reviews, and career planning discussions.* Developing Individual Development Plans (IDPs) for each direct report.* Identifying technical skill gaps and creating training and certification roadmaps.* Promoting cross-training, knowledge sharing, succession planning, and leadership development.* Assigning stretch projects that expand technical expertise and leadership capabilities.* Building a culture of accountability, collaboration, continuous learning, and customer service excellence.**The Kinds of People We Want to Talk to Have Many of The Following:**Technical Competencies* Microsoft Intune / Endpoint Manager* Microsoft Entra ID (Azure AD)* Windows 11 Enterprise Administration* Windows Autopilot* Microsoft 365 Administration* Microsoft Defender for Endpoint* Windows Update for Business* BitLocker, Windows LAPS, Conditional Access* PowerShell scripting and automation* Enterprise software packaging and deployment* Mobile Device Management (iOS/Android)* ServiceNow or equivalent ITSM platform* Advanced Windows troubleshooting* Tanium or equivalent endpoint management platform (preferred)* Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI (preferred)Core Leadership Competencies* Technical Leadership* People Leadership & Coaching* Professional Development & Mentoring* Strategic Thinking* Operational Excellence* Continuous Improvement* Project & Vendor Management* Executive Communication* Cross-functional Collaboration* Customer Experience Focus* Data-driven Decision MakingEducation & Experience* Bachelor's degree in Information Technology, Computer Science, or equivalent experience.* 8+ years of enterprise endpoint management experience.* 3+ years leading technical teams.* Experience supporting enterprise environments of 2,000+ endpoints preferred.* Experience leading enterprise technology implementations and operational improvements.Preferred Certifications* Microsoft Certified: Endpoint Administrator Associate (MD-102)* Microsoft Certified: Azure Administrator Associate (AZ-104)* Microsoft 365 Certified: Administrator Expert* ITIL Foundation* CompTIA Security+* Tanium Certified Administrator (preferred)Key Performance Indicators* Endpoint compliance and security posture* Endpoint availability and reliability* SLA and operational metric attainment* Customer Satisfaction (CSAT)* Reduction in recurring endpoint incidents* Automation and process improvement delivery* Successful endpoint refresh and deployment initiatives* Documentation quality and knowledge maturity* Employee engagement, retention, certification completion, and professional developmentPhysical Requirements* Ability to travel to firm offices and industry events as required.* Ability to lift up to 50 pounds when supporting endpoint deployment activities.* Availability to support critical incidents outside normal business hours when necessary.#LI-SK1