IT Services Supervisor – Endpoint Management

WithumSmith+Brown PC; Buffalo (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

WithumSmith+Brown, PC is seeking an IT Services Supervisor – Endpoint Management in Buffalo, NY to lead the Endpoint Management team and shape the program’s technical direction. You will oversee the endpoint lifecycle, enforce standards, and drive security and reliability across the enterprise.

The role requires deep experience with Intune, Windows, Azure AD, and automation, plus the ability to mentor analysts, manage priorities, and collaborate across Infrastructure, Security, Identity, and

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent.
• 8+ years enterprise endpoint management experience.
• 3+ years leading technical teams.
• Experience supporting enterprise environments of 2,000+ endpoints (preferred).
• Experience leading enterprise technology implementations and operational improvements.

Responsibilities

• Lead daily operations of the Endpoint Management team and ensure SLA attainment.
• Oversee full endpoint lifecycle: procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, and retirement.
• Own endpoint standards for Windows, M365, Intune, Entra ID, mobile devices, and endpoint security.
• Serve as the senior technical escalation point for endpoint technologies and complex incidents.
• Drive automation through PowerShell, Microsoft Graph, and modern management technologies.
• Partner with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.
• Lead EP technology refreshes, M&A EP integrations as needed, and enterprise endpoint projects.
• Maintain documentation, standards, knowledge articles, and operational procedures.
• Lead, coach, mentor, and develop assigned Analysts.
• Conduct regular one‑on‑one meetings, annual performance reviews, and career planning discussions.
• Develop Individual Development Plans (IDPs) for each direct report.
• Identify technical skill gaps and create training and certification roadmaps.
• Promote cross‑training, knowledge sharing, succession planning, and leadership development.
• Assign stretch projects that expand technical expertise and leadership capabilities.
• Build a culture of accountability, collaboration, continuous learning, and customer service excellence.

Skills

Endpoint management

PowerShell

Microsoft Graph

Intune

Azure AD

Windows 11

Automation

ITSM

Leadership

Communication

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Tanium

Graph API

REST APIs

Power BI

Autopilot

Job description

IT Services Supervisor – Endpoint Management

Reporting to the Senior IT Services Manager, the IT Services Supervisor – Endpoint Management is responsible for the operational leadership, technical oversight, and strategic direction of the firm's endpoint management program. The role focuses on delivering secure, reliable, and standardized endpoint services while developing the technical capabilities of the team and driving continuous improvement.

Key Responsibilities

• Lead the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment.
• Oversee the full endpoint lifecycle including procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, and retirement.
• Own endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices, and endpoint security.
• Serve as the senior technical escalation point for endpoint technologies and complex incidents.
• Drive automation through PowerShell, Microsoft Graph, and modern management technologies.
• Partner with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.
• Lead EP technology refreshes, M&A EP integrations as needed, and enterprise endpoint projects.
• Maintain documentation, standards, knowledge articles, and operational procedures.
• Lead, coach, mentor, and develop assigned Analysts.
• Conduct regular one‑on‑one meetings, annual performance reviews, and career planning discussions.
• Develop Individual Development Plans (IDPs) for each direct report.
• Identify technical skill gaps and create training and certification roadmaps.
• Promote cross‑training, knowledge sharing, succession planning, and leadership development.
• Assign stretch projects that expand technical expertise and leadership capabilities.
• Build a culture of accountability, collaboration, continuous learning, and customer service excellence.

Technical Competencies

• Microsoft Intune / Endpoint Manager
• Microsoft Entra ID (Azure AD)
• Windows 11 Enterprise Administration
• Windows Autopilot
• Microsoft 365 Administration
• Microsoft Defender for Endpoint
• Windows Update for Business
• BitLocker, Windows LAPS, Conditional Access
• PowerShell scripting and automation
• Enterprise software packaging and deployment
• Mobile Device Management (iOS/Android)
• ServiceNow or equivalent ITSM platform
• Advanced Windows troubleshooting
• Tanium or equivalent endpoint management platform (preferred)
• Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI (preferred)

Core Leadership Competencies

• Technical Leadership
• People Leadership & Coaching
• Professional Development & Mentoring
• Strategic Thinking
• Operational Excellence
• Continuous Improvement
• Project & Vendor Management
• Executive Communication
• Cross‑functional Collaboration
• Customer Experience Focus
• Data‑driven Decision Making

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 8+ years of enterprise endpoint management experience.
• 3+ years leading technical teams.
• Experience supporting enterprise environments of 2,000+ endpoints (preferred).
• Experience leading enterprise technology implementations and operational improvements.

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate (MD‑102)
• Microsoft Certified: Azure Administrator Associate (AZ‑104)
• Microsoft 365 Certified: Administrator Expert
• ITIL Foundation
• CompTIA Security+
• Tanium Certified Administrator (preferred)

Key Performance Indicators

• Endpoint compliance and security posture
• Endpoint availability and reliability
• SLA and operational metric attainment
• Customer Satisfaction (CSAT)
• Reduction in recurring endpoint incidents
• Automation and process improvement delivery
• Successful endpoint refresh and deployment initiatives
• Documentation quality and knowledge maturity
• Employee engagement, retention, certification completion, and professional development

Physical Requirements

• Ability to travel to firm offices and industry events as required.
• Ability to lift up to 50 pounds when supporting endpoint deployment activities.
• Availability to support critical incidents outside normal business hours when necessary.

Equal Employment Opportunity

WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.