IT Services Supervisor – Endpoint Management

WithumSmith+Brown; Tysons (VA); On-site; USD 90,000 - 115,000; Full time

Job summary

WithumSmith+Brown seeks an IT Services Supervisor – Endpoint Management to lead the Endpoint Management team, driving secure, standardized endpoint services and continuous improvement. You’ll define standards for Windows, Intune, Entra ID, and security, while mentoring Analysts and delivering enterprise projects.

You will collaborate with Infrastructure, Security, Identity, Networking, Service Desk and Facilities to meet strategic goals and SLA targets, supporting a 2000+ endpoint environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 8+ years of enterprise endpoint management experience.
• 3+ years leading technical teams.
• Experience supporting enterprise environments of 2,000+ endpoints preferred.
• Experience leading enterprise technology implementations and operational improvements.
• Preferred certifications listed in the ad.

Responsibilities

• Leading the daily operations of the Endpoint Management team, ensuring service delivery and SLA attainment.
• Overseeing the full endpoint lifecycle including procurement, deployment, autopilot provisioning, software delivery, patching, security, refresh, and retirement.
• Owning endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices and endpoint security.
• Serving as the senior technical escalation point for endpoint technologies and complex incidents.
• Driving automation through PowerShell, Microsoft Graph, and modern management technologies.

Skills

PowerShell scripting

Microsoft Graph API

Azure AD / Entra ID

Endpoint management

Microsoft Intune / Endpoint Manager

Windows 11 Administration

Endpoint security

Automation

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Tanium

Microsoft Endpoint Manager

Job description

Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.Experience the Transformative Power of Withum Plus You - that’s the Power in the Plus!Job Description:IT Services Supervisor – Endpoint ManagementWithum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.Reporting to the Senior IT Services Manager, the IT Services Supervisor – Endpoint Management is responsible for the operational leadership, technical oversight, and strategic direction of the firm's endpoint management program. This role is responsible for delivering secure, reliable, and standardized endpoint services while developing the technical capabilities of the team and driving continuous improvement.How You’ll Spend Your Time:Essential FunctionsLeading the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment.Overseeing the full endpoint lifecycle including procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, and retirement.Owning endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices, and endpoint security.Serving as the senior technical escalation point for endpoint technologies and complex incidents.Driving automation through PowerShell, Microsoft Graph, and modern management technologies.Partnering with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.Leading EP technology refreshes, M&A EP integrations as needed, and enterprise endpoint projects.Maintaining documentation, standards, knowledge articles, and operational procedures.People Leadership & Professional DevelopmentLeading, coaching, mentoring, and developing assigned Analysts.Conducting regular one-on-one meetings, annual performance reviews, and career planning discussions.Developing Individual Development Plans (IDPs) for each direct report.Identifying technical skill gaps and creating training and certification roadmaps.Promoting cross-training, knowledge sharing, succession planning, and leadership development.Assigning stretch projects that expand technical expertise and leadership capabilities.Building a culture of accountability, collaboration, continuous learning, and customer service excellence.The Kinds of People We Want to Talk to Have Many of The Following:Technical CompetenciesMicrosoft Intune / Endpoint ManagerMicrosoft Entra ID (Azure AD)Windows 11 Enterprise AdministrationWindows AutopilotMicrosoft 365 AdministrationMicrosoft Defender for EndpointWindows Update for BusinessBitLocker, Windows LAPS, Conditional AccessPowerShell scripting and automationEnterprise software packaging and deploymentMobile Device Management (iOS/Android)ServiceNow or equivalent ITSM platformAdvanced Windows troubleshootingTanium or equivalent endpoint management platform (preferred)Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI (preferred)Core Leadership CompetenciesTechnical LeadershipPeople Leadership & CoachingProfessional Development & MentoringStrategic ThinkingOperational ExcellenceContinuous ImprovementProject & Vendor ManagementExecutive CommunicationCross-functional CollaborationCustomer Experience FocusData-driven Decision MakingEducation & ExperienceBachelor's degree in Information Technology, Computer Science, or equivalent experience.8+ years of enterprise endpoint management experience.3+ years leading technical teams.Experience supporting enterprise environments of 2,000+ endpoints preferred.Experience leading enterprise technology implementations and operational improvements.Preferred CertificationsMicrosoft Certified: Endpoint Administrator Associate (MD-102)Microsoft Certified: Azure Administrator Associate (AZ-104)Microsoft 365 Certified: Administrator ExpertITIL FoundationCompTIA Security+Tanium Certified Administrator (preferred)Key Performance IndicatorsEndpoint compliance and security postureEndpoint availability and reliabilitySLA and operational metric attainmentCustomer Satisfaction (CSAT)Reduction in recurring endpoint incidentsAutomation and process improvement deliverySuccessful endpoint refresh and deployment initiativesDocumentation quality and knowledge maturityEmployee engagement, retention, certification completion, and professional developmentPhysical RequirementsAbility to travel to firm offices and industry events as required.Ability to lift up to 50 pounds when supporting endpoint deployment activities.Availability to support critical incidents outside normal business hours when necessary.The compensation for this position ranges from $90,000-$115,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our websiteat https://www.withum.com/careers/.#LI-SK1WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.