Information Technology Supervisor 3

Ohio Department of Public Safety; Columbus (OH); On-site; USD 86,000 - 106,000; Full time

Benefits offered by this job

Free Parking

Onsite Gym

Daycare on-site

Cafeteria on-site

Job summary

Ohio Department of Public Safety, Director's Office/Information Technology, in Columbus, seeks an Information Technology Supervisor 3 to lead User Technical Support and IT Inventory teams. You will ensure the 7x24 operation of IT services, servers, OS, network services, and desktop support for over 5,000 internal customers.

The role involves coordinating multiple projects and providing strategic IT leadership from the Charles D Shipley Building.

Qualifications

• Undergraduate core coursework in computer science includes programming, databases and systems analysis.
• Option 1 requires 7 1/2 years of IT experience commensurate with duties.
• Option 2 requires 66 months of related experience plus 12 months project management.
• 12 months exp. in performing project management functions.

Responsibilities

• Manages and supervises User Technical Support and IT Inventory Management.
• Ensures 7x24 operation of IT equipment, servers, OS, DNS/DHCP, LAN and desktop support.
• Oversees 7x24 support for over 5,000 internal IT customers.
• Leads multiple IT projects and coordinates resources from design to delivery.

Skills

Information Technology

Cybersecurity

Attention to Detail

Customer Focus

Decision Making

Leading Others

Education

Undergraduate coursework in computer science or related major

Tools

None

Job description

Ohio Department of Public Safety - Director's Office/Information Technology (IT Support)

Report in location: 1970 West Broad Street, Columbus, Ohio 43223

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over your first years of service!
• Free Parking!
• Free Onsite Gym and Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do As An Information Technology Supervisor 3

• Manages & supervises the User Technical Support area; Manages & supervises the IT Inventory Management team.
• Responsible for the 7 x 24 operation of the installed base of IT equipment, servers, operating systems, network services (DNS, DHCP), LAN services, & all desktop support.
• Responsible for the 7 x 24 support of over 5,000 ODPS internal IT customers.
• Leads multiple projects & coordinates technological resources in the design, investigation & delivery of IT engagements.

Option 1

7 1/2 years (90 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting

AND 12 months exp. in performing project management functions as defined in series purpose.

Option 2

• Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, Cobol, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.

AND 12 mos. exp. in performing project management functions as defined in series purpose.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Project management:

a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.

Helpful Tips For Applying

• Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
• Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skills:

Information Technology

Work Location

Charles D Shipley Building

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$48.93

Schedule

Full-time

Work Hours

7:00am - 4:00pm

Classified Indicator

Classified

Union

Exempt from Union

Technical Skills

Information Technology, Cybersecurity

Professional Skills

Attention to Detail, Customer Focus, Decision Making, Leading Others

Primary Technology

Not Applicable

Agency Overview

Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.