IT Services Specialist – End-User & Network Support

Revance; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO and holidays

Generous healthcare benefits

Employer HSA match

401k match

Wellness discounts

Tuition reimbursement

Job summary

Revance is seeking an IT Services Analyst to provide timely internal support and issue resolution within our Nashville, TN on-site IT team. This role balances technical troubleshooting with a strong customer-service focus to keep business systems running smoothly.

Responsibilities include installing and maintaining hardware/software, resolving client/server and VPN issues, and providing after-hours support as needed, reporting to the Associate Director, IT Services & Experience.

Qualifications

• Bachelor's degree with 2+ years related IT service experience OR Associate's degree with 4+ years related experience OR high school diploma with 6+ years related experience.
• Experience providing timely IT support to internal customers.
• Strong communication and organizational skills, ability to multi-task in a growing environment.

Responsibilities

• Prioritize, manage, and resolve incoming IT support requests efficiently.
• Set up, install, maintain and upgrade computer hardware and software components.
• Resolve client/server, network, VPN, and VOIP issues.
• Provide after-hours IT support as needed.
• Assist in maintaining workstations and equipment.

Skills

Excellent communication

Strong organizational skills

Detail-oriented

Problem-solving

Customer service

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

VPN configuration

VoIP systems

PC hardware setup

Job description

Revance is seeking an IT Services Analyst to provide timely internal support and issue resolution within our Nashville, TN on-site IT team. This role balances technical troubleshooting with a strong customer-service focus to keep business systems running smoothly.

Responsibilities include installing and maintaining hardware/software, resolving client/server and VPN issues, and providing after-hours support as needed, reporting to the Associate Director, IT Services & Experience.