IT Services Operations Leader

Office of the NYS Comptroller Thomas P. DiNapoli; City of Troy (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

State pension with vesting after five

Medical, dental and vision insurance

Flexible spending accounts

Public Service Loan Forgiveness (PSLF)

Deferred Compensation plan

529/ABLE College Savings Programs

Holiday and paid time off

Shift and geographic pay differentials

Wellness at Work Programs

Mentoring Program

Job summary

Office of the New York State Comptroller Thomas P. DiNapoli is seeking an operations leader to supervise Scheduling Services, Mail Center, and Facilities Management teams, ensuring consistent, high-quality service delivery across day-to-day activities.

The role emphasizes coordination, process improvement, and adherence to civil service rules. Telecommuting is available under OSC policy, with initial restrictions for new employees and potential flexible arrangements based on duties and

Qualifications

• Be reachable for appointment on the Manager Information Technology Services 2 eligible list.
• Be eligible for 52.6 transfer with one year of qualifying service in an approved title for transfer.
• Visit Career Mobility GOT-IT to determine eligibility for transfer.

Responsibilities

• Provide operational leadership and oversee day to day operations of the Scheduling Services, Mail Center, and Facilities Management teams to ensure consistent, high quality service delivery.

Skills

Technical Writing

Team Leadership

Project Management

Interpersonal Skills

Written Communication

Teamwork

Troubleshooting

Organization

Job description

Office of the New York State Comptroller Thomas P. DiNapoli is seeking an operations leader to supervise Scheduling Services, Mail Center, and Facilities Management teams, ensuring consistent, high-quality service delivery across day-to-day activities.

The role emphasizes coordination, process improvement, and adherence to civil service rules. Telecommuting is available under OSC policy, with initial restrictions for new employees and potential flexible arrangements based on duties and