Manager Information Technology Services 2, (SG-M3) Item# 00600

Office of the NYS Comptroller Thomas P. DiNapoli; City of Troy (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

State pension with vesting after five

Medical, dental and vision insurance

Flexible spending accounts

Public Service Loan Forgiveness (PSLF)

Deferred Compensation plan

529/ABLE College Savings Programs

Holiday and paid time off

Shift and geographic pay differentials

Wellness at Work Programs

Mentoring Program

Job summary

Office of the New York State Comptroller Thomas P. DiNapoli is seeking an operations leader to supervise Scheduling Services, Mail Center, and Facilities Management teams, ensuring consistent, high-quality service delivery across day-to-day activities.

The role emphasizes coordination, process improvement, and adherence to civil service rules. Telecommuting is available under OSC policy, with initial restrictions for new employees and potential flexible arrangements based on duties and

Qualifications

• Be reachable for appointment on the Manager Information Technology Services 2 eligible list.
• Be eligible for 52.6 transfer with one year of qualifying service in an approved title for transfer.
• Visit Career Mobility GOT-IT to determine eligibility for transfer.

Responsibilities

• Provide operational leadership and oversee day to day operations of the Scheduling Services, Mail Center, and Facilities Management teams to ensure consistent, high quality service delivery.

Skills

Technical Writing

Team Leadership

Project Management

Interpersonal Skills

Written Communication

Teamwork

Troubleshooting

Organization

Job description

Duties Description

Provide operational leadership and oversee day to day operations of the Scheduling Services, Mail Center, and Facilities Management teams to ensure consistent, high quality service delivery.

Duties Description

Provide operational leadership and oversee day to day operations of the Scheduling Services, Mail Center, and Facilities Management teams to ensure consistent, high quality service delivery.

Minimum Qualifications

To be appointed to this position, you must:

• Be reachable for appointment on the Manager Information Technology Services 2 eligible list.

OR

• Be eligible for 52.6 transfer with one year of qualifying service in a title approved for transfer.

Transfer

For 52.6 transfer to a Manager of Information Technology Services 2 (SG-M3), you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-27 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Additional Comments

Preferred Qualifications/Knowledge, skills, and abilities:

• Demonstrated experience in Technical Writing (more than 2 years to 5 years).
• Demonstrated experience in Leading Teams (more than 2 years to 5 years).
• Demonstrated experience in Project Management (more than 2 years to 5 years).
• Possesses excellent interpersonal skills and communicates with tact and professionalism, in both verbal and in written interactions with peers, management, vendors, technical staff, and stakeholders.
• Demonstrated ability to work in a team environment, willing to take direction, and work independently.
• Demonstrated strong troubleshooting, problem solving, and organizational skills.
• Ability to manage multiple tasks and deadlines.

Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at [phone].

Equal Opportunity Employment: The Office of the State Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.

OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:

• A state pension with vesting after five years’ service
• Comprehensive medical, dental and vision insurance available to all employees and their dependents
• Flexible spending accounts for dependent and health care
• Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
• Public Service Loan Forgiveness (PSLF)
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• Holiday and paid time off
• Shift and geographic pay differentials
• A committed continuous learning environment
• Informational Brown Bag sessions
• Wellness at Work Programs to promote employee health and wellness
• OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
• And much more