Managed Services Technician I

Abacus Technologies; Fairhope (AL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

4 weeks PTO

Bi-weekly team lunches

Cell phone allowance

Overtime pay

Flexible hours

Summer half-day Fridays

Community service days

401k matching

Full BCBS insurance

Job summary

Abacus Technologies is seeking a Managed Services Technician I to diagnose, troubleshoot, and resolve technical issues for clients. You will communicate clearly, work with a collaborative team, and provide remote or onsite support in a fast-paced environment.

You will handle desktop/server tasks, network support, and basic administration while contributing to client projects and KPI targets. This role emphasizes customer service and technical problem-solving.

Qualifications

• Experience supporting Windows desktop/server environments and Office 365.
• Familiarity with basic networks (DHCP/DNS/IP) and endpoint security.
• Strong communication and problem solving in a fast-paced IT helpdesk.
• Understanding of security standards and ability to interact professionally with clients.

Responsibilities

• Serve as primary contact for client support requests via remote or onsite service.
• Diagnose, troubleshoot and resolve technical issues and communicate updates clearly.
• Provide desktop support and general software configuration.
• Support LANs, Internet connectivity, and server maintenance for clients.
• Complete administrative tasks (domain renewals, SSL renewals) and assist projects.
• Troubleshoot hardware/software component failures and meet IT/Helpdesk KPIs.

Skills

Windows Desktop OS

Microsoft Office

Windows Server OS

Active Directory

Office 365

Networking (Firewall/Router/Switches)

DHCP/DNS/IP basics

Endpoint protection security

Security standards (NIST/CIS/HIPAA/CMC

Education

Tools

None specified

Job description

The Managed Services Technician I position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. If you are a critical thinker, have strong customer service/communication skills, determined to succeed and thrive working in a fast‑paced environment with a highly collaborative team, then we want to speak to you!

Scope of the Role:

The Managed Services Support Technician serves as a primary point of contact for customer support requests, providing remote or onsite services to managed service clients. The Managed Services Support Technician is responsible for clear and consistent communications with clients and internal team members regarding technical issues. They must also understand the features and benefits of proposed technology solutions and troubleshoot most network problems.

• Ensure that all client support requests are acknowledged
• Ability to assess the technical issue, elevate or implement a timely resolution
• Provide desktop support and complete general configuration of software
• Provide support for Local Area Networks and Internet connectivity
• Provide server support and complete general maintenance for team members and clients
• Perform basic administrative tasks (i.e. Domain Renewals SSL Certificate Renewals)
• Perform intermediate operational tasks (i.e. File Backups Licensing)
• Achieve KPI's for IT/Helpdesk outputs

• Assist with completion of internal and client projects

• Troubleshoot hardware and software component failures

Key Skills & Experience:

• Windows Desktop Operating Systems
• Microsoft Office Applications
• Windows Server Operating Systems
• Windows Active Directory Services
• Office 365 Cloud Services
• Firewall, Routing and Switches
• Basic understanding of DHCP, DNS, IP and Ethernet
• Administration of Anti-Virus, Malware, and Endpoint Protection
• Knowledge of Security Standards aligned with NIST, CIS, HIPAA, CMMC
• Strong communication skills with ability to effectively interact professionally with all internal and external clients
• Strong technical and analytical skills
• Excels in a fast‑paced, agile environment where critical thinking and strong problem‑solving skills are required for success
• Proven ability to function in a self‑directed environment with excellent attention to detail
• Innovative thinker who is positive, proactive and readily embraces change

Plus:

• Certifications for Windows or MacOS Desktop Platforms
• Certifications for Windows Server OS and Cloud platforms
• Certifications for Firewalls or Networking
• Certifications for Security

Benefits:

Abacus offers many benefits, but a few highlights include 4 weeks PTO, bi‑weekly team lunches, cell phone allowance, overtime pay, flexible hours, summer half‑day Fridays, 3 community serve days per year, upward mobility, full BCBS insurance, and 401k matching.

Learn more about us at abacustechnologies.com.