IT Services Lead — VIP & Executive Support (Hybrid)

The Wonderful Company LLC; Los Angeles (CA); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Vision & dental plans

401(k) with match

Wellness programs

Learning & development resources

Mentorship program

Career advancement opportunities

Job summary

The Wonderful Company LLC in Los Angeles is seeking an Associate Manager, IT Services to lead the LA IT Services team and ensure exceptional technical support across the organization. The role blends hands-on tech leadership with people management, driving service delivery, escalation handling, and team development.

You will partner with IT leadership and executives to maintain reliable technology services, improve efficiency, and support strategic IT initiatives.

Qualifications

• Strong leadership, coaching, and team development skills.

Responsibilities

• Lead and develop the Los Angeles IT Services team, including workload management, scheduling, performance reviews, coaching, and career development.
• Ensure the delivery of high-quality IT support services, managing escalations and driving excellent customer satisfaction across the organization.
• Provide executive and VIP support, including direct support for senior leadership and their teams.
• Partner with IT leadership to optimize service delivery, improve operational processes, and provide regular updates on team performance and priorities.
• Collaborate with IT teams across The Wonderful Company to develop and support technology standards, policies, procedures, and strategic initiatives.
• Monitor service desk metrics, analyze ticket trends, and identify opportunities for continuous improvement and operational efficiency.
• Oversee endpoint lifecycle management, including workstation deployment, mobile device management, upgrades, repairs, onboarding, and offboarding activities.
• Coordinate with vendors and business partners for hardware, software, and technology services procurement and support.
• Maintain accurate documentation, knowledge articles, and user training materials to support IT operations and end-user adoption.
• Support multi-site operations, special projects, and company events while fostering collaboration across regional IT teams

Skills

Leadership

Coaching

Executive support

VIP support

Team development

Problem solving

Windows/macOS

Endpoint management

Mobile devices

Cross-functional collaboration

Customer service

Prioritization

Mentorship

Job description

The Wonderful Company LLC in Los Angeles is seeking an Associate Manager, IT Services to lead the LA IT Services team and ensure exceptional technical support across the organization. The role blends hands-on tech leadership with people management, driving service delivery, escalation handling, and team development.

You will partner with IT leadership and executives to maintain reliable technology services, improve efficiency, and support strategic IT initiatives.