Global Technology Services Group Technician

UPS; New Castle (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

United Parcel Service, Inc. is seeking a leader to ensure the successful execution and implementation of customized IT solutions and initiatives.

The role oversees IT services, support, and project deployments, including potential coding or external integrations. It focuses on cost, staffing, equipment, compliance and security across hardware, software, and network resources.

Qualifications

• Must be a U.S. citizen or national, or an alien lawfully admitted for permanent residence, or authorized to work in the U.S.

Responsibilities

• Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
• Establishes and maintains professional relationships with customers through face‑to‑face engagement, collaboration, and consultative interactions.
• Utilizes technology to initiate, deploy, and track projects and support services 24x7.
• Manages cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources.

Skills

Root cause analysis

KPIs

SLAs

Vendor relationships

Project coordination

Customer service

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face‑to‑face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Other Criteria:

Job Grade: A13

Shift: Flexible hours

Last day to apply is 11/6/2026 End of day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.