Global Technology Services Group Technician

UOH UPS Inc (Ohio); Delaware; On-site; USD 85,000 - 120,000; Full time

Job summary

United Parcel Service, Inc. (UPS) is seeking a role focused on ensuring successful execution and implementation of customized IT solutions and organizational initiatives.

The position emphasizes root cause analysis, KPI-driven reporting, and collaboration with internal teams and external vendors to deliver superior customer experiences. The role may involve coding, integration with external systems, and ongoing oversight of cost, staffing, equipment, and security of IT resources.

Qualifications

• Must be a U.S. citizen or national, or otherwise legally eligible to work in the U.S.
• Experience delivering IT services, projects and integrations with strong customer focus.
• Ability to leverage KPIs, SLAs and reporting to drive performance.

Responsibilities

• Lead delivery of IT services, support and project deployments to ensure exceptional customer experience.
• Coordinate with cross-functional teams and external vendors to implement customized solutions.
• Monitor costs, staffing, inventory, and system compliance to meet financial and operational targets.
• Provide technical training and development to staff and customers.

Skills

Root cause analysis

Vendor management

Cross-functional collaboration

Project coordination

Job description

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Other Criteria:

• Job Grade: A13
• Shift: Flexible hours
• Last day to apply is 11/6/2026
• End of day Employee Type: Permanent

Other Criteria:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer.

UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.