Service Technician

Cyber Advisors; Fargo (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical and Dental plan

401k with employer matching

Disability and Life Insurance

Bonuses eligible

Vacation and paid time off

Job summary

Cyber Advisors in Fargo, ND is seeking a Service Technician to support SMB clients via phone and remote tools. You will troubleshoot hardware and software, set up user accounts, and deliver excellent customer service.

The role offers growth opportunities, hands-on exposure to various applications and platforms, and a healthy work-life balance. You may participate in after-hours support and on-site dispatches as needed. Must pass a criminal background check and drug screen.

Qualifications

• Two years related experience in professional helpdesk/desktop support.
• Not an entry level position; requires a combination of skills and experience.
• Strong interpersonal and communication skills.

Responsibilities

• Balance daily workload by prioritizing calls and tickets.
• Install, support and troubleshoot software and hardware remotely.
• Gather technical information for Engineer or on-site escalations.
• Respond to after-hours calls to mitigate client downtime.
• Perform on-site dispatches at client sites when necessary.
• Maintain client accounts with attention to security on data and voice systems.
• Maintain internal knowledgebase and ticketing information.
• Perform routine maintenance updates.
• Build PCs and put server hardware together.
• Build virtual Windows servers.
• Other duties as assigned.

Skills

Helpdesk/desktop support

Active Directory

Windows Server

Customer service

Education

MCSA or two-year college degree in Information Technology

Equivalent experience

Tools

Remote support tools

Ticketing system

PC builds

Networking fundamentals

Job description

We are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

You will work based out of our Fargo office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.

Examples of Work Performed

• Balance daily work load, answering and prioritizing calls and tickets
• Install, support and troubleshoot software and hardware issues remotely
• Gather technical information for Engineer or on-site escalations
• Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
• Perform on-site dispatches at client sites when necessary
• Maintain client accounts with special attention to security on all data and voice systems
• Exceed customer expectations of service and know-how on a daily basis
• Maintain internal knowledgebase and ticketing information on an ongoing basis
• Perform routine maintenance updates
• Box up and ship hardware to clients as requested
• Build PCs
• Put server hardware together
• Build virtual windows servers
• Other duties as assigned

Minimum Qualifications

• Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
• The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.

Experience

• Two years related experience with helpdesk/desktop support in a professional environment
• Call center or client-facing experience

Preferred Requirements

• Strong PC Operating System, hardware, and networking fundamentals
• Active Directory: managing user accounts, security groups, and permissions
• LAN Fundamentals: file servers, file and folder permissions, print servers
• ISP Flow/Outage Fundamentals
• Spam Filtering Fundamentals
• Data Backup and Restore Fundamentals
• Security: identifying and resolving malicious software issues
• Strong interpersonal skills required to effectively communicate with users and vendors
• Willingness to work as part of a team to deliver quality service to our clients
• Strong work ethic
• Time management and task prioritization skills

Benefits Include

• Highly competitive pay based on experience
• Great opportunities for career advancement
• Cyber Advisors fully pays Medical and Dental plan for employee
• 401k with employer matching
• Disability and Life Insurance
• Bonuses eligible
• Vacation and paid time off
• Working with dynamic clients and the latest coolest technology

If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you. Must be able to pass a criminal background check and drug screen.