IT Service Technician II - Desktop & Network Support

Seminole Hard Rock; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Seminole Hard Rock is seeking an IT Service Technician to diagnose, install, repair, and maintain PCs and related software in a fast-paced gaming environment.

You will troubleshoot hardware/software, assist with network issues, and support system upgrades while ensuring security and confidentiality. Strong communication and teamwork are essential for customer support across departments.

Qualifications

• 3+ years experience in computer hardware support and maintenance
• Must possess or acquire A+ certification within 12 months
• Experience with system hardware and software upgrades and patches
• Familiarity with TCP/IP, WINS, DHCP and DNS

Responsibilities

• Install, troubleshoot and optimize desktops and laptops (hardware/software)
• Troubleshoot network connectivity and cabling as needed
• Provide basic network admin support including user account/password management
• Assist with system hardware/software upgrades and patches rollout
• Liaise with end users and staff on computer operation issues
• Collaborate with admins to ensure efficient desktop computing environment
• Manage tickets to closure and maintain organized work area
• Provide training/support to staff
• Handle spare parts through RMA programs to maximize availability
• Perform other duties as assigned, including those at sister properties
• Promote responsible gaming and responsible alcohol service

Skills

Leadership

Interpersonal skills

Communication

Confidentiality

Teamwork

Analytical thinking

Education

Associate degree preferred

High School Diploma

Tools

Ghost Imaging

Iseries

Blackberry devices

Active Directory

Windows XP/2003/Windows 7/2008

Job description

Seminole Hard Rock is seeking an IT Service Technician to diagnose, install, repair, and maintain PCs and related software in a fast-paced gaming environment.

You will troubleshoot hardware/software, assist with network issues, and support system upgrades while ensuring security and confidentiality. Strong communication and teamwork are essential for customer support across departments.