IT Operations Analyst - Service Desk & NOC

Seminole Hard Rock; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Seminole Hard Rock Support Services is seeking an IT Operations Analyst I to monitor systems, respond to alerts, and provide Level I/II support to a global operation in the hospitality industry.

The ideal candidate will manage user accounts, assist with software installs, and troubleshoot app and network issues across a multi-domain AD environment, working on varying shifts including nights and weekends.

Qualifications

• Minimum of two years in IT industry; hospitality or gaming resort experience preferred.
• Willingness to work nights and weekends.
• Two+ years in pc/server/network architecture and operations.
• Proficient in Windows 7/10 and Office 2016/365.
• Experience with Gaming systems, POS, Hotel PMS, ERP and AV systems.
• Bachelor's degree or equivalent experience preferred.
• A+, N+, MCP certifications preferred.
• ITIL certification preferred.

Responsibilities

• Answer calls to IT Operations Center and provide level I/II support.
• Log calls into ServiceNow and communicate status to customers.
• Dispatch incidents and support requests; escalate as needed.
• Create and maintain AD and application accounts; update knowledge base.
• Monitor system events in the NOC and update incident tickets.
• Coordinate with 3rd party providers for service requests.
• Report outages and incident communication to stakeholders.

Skills

Customer-focused

Verbal & written communication

Problem solving

Independent worker

Education

Bachelor's degree in CS or related field

A+, N+, MCP preferred

Tools

Active Directory

Windows 7/10

Office 2016/365

ServiceNow

Job description

Seminole Hard Rock Support Services is seeking an IT Operations Analyst I to monitor systems, respond to alerts, and provide Level I/II support to a global operation in the hospitality industry.

The ideal candidate will manage user accounts, assist with software installs, and troubleshoot app and network issues across a multi-domain AD environment, working on varying shifts including nights and weekends.