IT Service Technician – Desktop & End-User Support

Seminole Hard Rock Support Services; United States; Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Benefits package

Career site benefits

Résumé du poste

Seminole Hard Rock Support Services is seeking an IT Desktop Support Technician to install, troubleshoot, and optimize desktops and laptops, while providing basic network admin support and end-user training.

The role requires a minimum of three years in hardware support, A+ certification within 12 months, and experience with Windows environments and Active Directory. Excellent communication and teamwork are essential in a dynamic casino environment.

Qualifications

• High School Diploma or equivalent required; an Associate's Degree in a computer-related discipline preferred.
• Minimum of three (3) years experience in computer hardware support and maintenance.
• Must possess or acquire A+ certification within first 12 months.
• Experience with Ghost Imaging, Iseries, and Blackberry devices is a plus.
• Technical knowledge of XP/2003/Windows7/2008 environments; TCP/IP, WINS, DHCP, DNS.
• Knowledge of Active Directory and current protocols.

Responsabilités

• Install, troubleshoot and optimize user desktops and laptops, including hardware and software issues.
• Troubleshoot network connectivity issues and install/re-install cables as necessary.
• Provide basic network administration support including user account maintenance, password management.
• Assist with rollout of system hardware and software upgrades and patches.
• Train and support end users and staff on computer operation and other issues.
• Collaborate with IT staff to ensure efficient desktop computing environment.
• Manage and close tickets in the ticketing system.
• Maintain a clean and organized work area and perform administrative tasks as needed.
• Manage replacement spares through RMA programs to maximize hardware availability.
• Perform duties as assigned by sister properties and adhere to company policies.

Connaissances

Leadership

Communication

Attention to detail

Discretion

System familiarity

Flexibility

Teamwork

Multitasking

Analytical thinking

Formation

Associates' Degree in a computer-related discipline

Outils

Ghost Imaging

Iseries

Blackberry devices

Description du poste

Seminole Hard Rock Support Services is seeking an IT Desktop Support Technician to install, troubleshoot, and optimize desktops and laptops, while providing basic network admin support and end-user training.

The role requires a minimum of three years in hardware support, A+ certification within 12 months, and experience with Windows environments and Active Directory. Excellent communication and teamwork are essential in a dynamic casino environment.