IT Support Specialist

Seminole Hard Rock Hotel & Casino; Florida; On-site; USD 38,000 - 60,000; Full time

Job summary

Seminole Classic Casino is seeking an IT support technician to maintain and troubleshoot computer systems, hardware, and peripherals across gaming operations. The role includes documenting changes, upgrading hardware and software, and ensuring secure user access and group policies.

Remote tools support may be used, with a focus on teamwork and accuracy. Candidates should have professional hardware/software diagnostics certifications (A+ and related MS/Windows credentials) and 0–3 years of

Qualifications

• Professional certification and 0-3 years experience in hardware, software and network diagnostics.

Responsibilities

• Maintain, troubleshoot and repair computer systems, hardware and peripherals.
• Document, upgrade or replace hardware and software systems; manage user accounts and security groups.
• Use remote diagnostic and maintenance tools to resolve issues.
• Maintain records of support activities and work with a technical team.
• Must follow Seminole Tribe policies and maintain a safe work environment.

Skills

Hardware diagnostics

Software diagnostics

Network diagnostics

Customer communication

Tools

A+ Certification

Windows OS Fundamentals

Windows Server Administration Fundamentals

Networking Fundamentals

Security Fundamentals

MS Office Specialist Certification

Job description

Seminole Classic Casino is seeking an IT support technician to maintain and troubleshoot computer systems, hardware, and peripherals across gaming operations. The role includes documenting changes, upgrading hardware and software, and ensuring secure user access and group policies.

Remote tools support may be used, with a focus on teamwork and accuracy. Candidates should have professional hardware/software diagnostics certifications (A+ and related MS/Windows credentials) and 0–3 years of