IT Service Support Analyst I — Columbus Campus

Ohio State University; Columbus, Northern (OH, KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

The Ohio State University is seeking an IT Service Support Analyst 1 to join the Engineering Technology Services team at the Columbus campus. The role focuses on imaging computers, security, asset documentation, and software license support, with a strong emphasis on service requests and cross-team collaboration.

Based in Scott Laboratory, this first-shift position requires in-office presence at least four days a week and adheres to ITIL best practices to ensure availability, security, and

Qualifications

• Strong problem solving and troubleshooting skills.
• Ability to engage with other ETS teams for prompt resolution.
• Proven ability to listen, clarify, and respond effectively to internal customers.

Responsibilities

• Prepare computers using standard images.
• Support disk encryption and secure network access.
• Document assets in approved systems.
• Respond to routine service requests.
• Assist with inventory and surplus activities.
• Support software license installation, testing, documentation, and renewal processes.

Skills

Problem solving

Troubleshooting

Customer service

Communication skills

Team coordination

Tools

CMDB

Ticketing System

ITIL

Job description

The Ohio State University is seeking an IT Service Support Analyst 1 to join the Engineering Technology Services team at the Columbus campus. The role focuses on imaging computers, security, asset documentation, and software license support, with a strong emphasis on service requests and cross-team collaboration.

Based in Scott Laboratory, this first-shift position requires in-office presence at least four days a week and adheres to ITIL best practices to ensure availability, security, and