Global Technology Services Group (GTSG) Support Technician II

Relha LLC; Hartford (CT); On-site; USD 33,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) retirement program

Paid time off

Job summary

UPS is seeking a leader to ensure the successful execution and implementation of customized IT solutions and organizational initiatives. The role oversees cost, staffing, equipment inventory, compliance, safety, and security across hardware, software, automation, and network infrastructure, while providing training and 24x7 project tracking.

The candidate will apply established principles to set goals and measure outcomes, maintaining professional relationships with customers through

Qualifications

• Must be able to perform advanced root cause analysis and leverage KPIs to drive improvements.
• Experience coordinating with cross-functional teams and vendor relationships to deliver IT services.
• Strong ability to manage SLAs, budgets, and staffing for 24x7 support and projects.

Responsibilities

• Lead delivery of IT services, support, and project deployments.
• Coordinate with cross-functional teams and external vendors.
• Provide technical training and development to staff and customers.
• Monitor expenses, staffing, equipment inventory, and system compliance.
• Establish strong customer relationships through consultative interactions.

Skills

Root cause analysis

KPIs

SLA management

Vendor relationships

Customer service

Project deployments

Technical training

Education

Vocational/technical degree

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Other Criteria:

Job Grade: 009

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

Shift: Monday - Friday 6:30 pm to 3 am

Last day to apply is 9/9/2026 End of day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $23.90/hr to $38.80/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.