IT Service Specialist — Employee Technology Support

Bloomberg; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

401(k) + match

Medical, dental, vision benefits

Wellness programs

Paid holidays

Job summary

Bloomberg is seeking a Service Specialist to deliver high-quality 2nd and 3rd line Employee Technology Support across Windows, Mac OS, desktops, laptops, and mobile devices in New York. You will partner with Service Desk, Technician, and Mobile teams as the escalation point for complex issues and support problem management.

You will maintain key infrastructure tools, collaborate with stakeholders, and contribute to continuous service improvements while ensuring strong relationships with business

Qualifications

• Experience providing 2nd/3rd line desktop and mobile support.
• Knowledge of Windows AD, Mac OS, and SCCM.
• Experience with enterprise device management and networking basics.
• Strong communication and stakeholder management.

Responsibilities

• Provide escalated Service Desk, Desktop, and Mobile support to employees.
• Follow ETS workflows for incidents, requests, problems, and changes.
• Use dashboards to prioritize and manage workload.
• Drive first-time ticket resolution and high-quality ticket handling.
• Identify automation and efficiency opportunities.
• Contribute to knowledge base and collaborate with teams.
• Partner with Continuous Improvement and Product teams to drive service improvements.
• Spot patterns across the environment and escalate widespread issues.

Skills

Windows

Active Directory

Mac OS

SCCM

Networking basics

Mobile device support

MDM (Intune/JAMF)

Communication

Problem solving

Time management

Education

Bachelor's degree in Computer Science or IT

Tools

AD

SCCM

Citrix

PaperCut

StreamLine

vSphere

O365

Webex

Zoom

MS Teams

Intune

Azure

CyberArk

ForeScout

JAMF

CUCM

Job description

Bloomberg is seeking a Service Specialist to deliver high-quality 2nd and 3rd line Employee Technology Support across Windows, Mac OS, desktops, laptops, and mobile devices in New York. You will partner with Service Desk, Technician, and Mobile teams as the escalation point for complex issues and support problem management.

You will maintain key infrastructure tools, collaborate with stakeholders, and contribute to continuous service improvements while ensuring strong relationships with business