IT Service Desk Specialist: Windows & Mac Expert

Jobless; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

KSL Capital Partners in Denver is seeking an IT Service Desk Specialist to join a three-person team supporting 150+ workstations across Denver, New York, Connecticut, and London. The role reports to the Service Delivery Manager and is an in-office position with standard hours 8:00 AM–5:00 PM.

You will troubleshoot Windows 11 and Apple devices, deploy software, provision devices, manage user accounts and access, and provide Tier I/II support across multiple offices, ensuring smooth operations in

Qualifications

• Experience providing Tier I and II service desk support
• Experience troubleshooting Windows 11 and Microsoft 365 apps
• Understanding of Microsoft Entra ID / Active Directory and user account management
• Experience with the Microsoft 365 admin center
• Familiarity with MFA tools (e.g., DUO) and MFA issues
• Experience with computer and hardware troubleshooting
• Knowledge of networking basics (DNS, VPN, TCP/IP)
• Strong ownership and confidentiality
• Ability to work across multiple US and international offices

Responsibilities

• Provide Tier I and II service desk support for Windows and Apple environments
• Troubleshoot software and hardware issues and identify root causes
• Install, repair, and perform maintenance on user devices
• Prioritize and respond to phone, ticket, and email requests
• Manage user accounts and access controls, including MFA
• Support onboarding/offboarding and device provisioning
• Document processes and procedures as needed
• Assist in evaluating software to meet user requirements
• Apply company policies to tasks and projects

Skills

White-glove Service Desk

Windows 11 troubleshooting

Microsoft 365 admin center

Active Directory / Entra ID

MFA tools (DUO)

Networking fundamentals

Team collaboration

Multi-office communication

Education

High school diploma or equivalent

Associate or bachelor’s degree a plus

CompTIA A+

Security+

Tools

Intune Autopilot

Freshservice

LANsweeper

PowerShell

Cisco Call Manager

Job description

KSL Capital Partners in Denver is seeking an IT Service Desk Specialist to join a three-person team supporting 150+ workstations across Denver, New York, Connecticut, and London. The role reports to the Service Delivery Manager and is an in-office position with standard hours 8:00 AM–5:00 PM.

You will troubleshoot Windows 11 and Apple devices, deploy software, provision devices, manage user accounts and access, and provide Tier I/II support across multiple offices, ensuring smooth operations in