IT Service Scheduler & Ticket Coordinator

Quantam; Frankfort (KY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Competitive hourly wages

Job summary

Quantam Solutions is seeking a highly organized IT Service Coordinator – Routing & Scheduling for our client in Frankfort, KY. The role focuses on coordinating computer equipment installations and break/fix service appointments for Field Service Technicians, while creating and managing service tickets and communicating with customers to ensure efficient scheduling.

The ideal candidate demonstrates excellent customer service, strong communication skills, and the ability to manage multiple

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to independently manage multiple tasks, appointments, and service requests.
• Proficiency with Microsoft Outlook.

Responsibilities

• Coordinate computer equipment installation and break/fix appointments for Field Service Technicians.
• Create, update, and manage service tickets within ServiceNow.
• Communicate directly with customers through email, Microsoft Teams, and phone calls to coordinate service appointments.
• Schedule and route Field Service Technicians based on service needs and appointment availability.
• Track service requests and ensure tickets contain accurate and up-to-date information.
• Follow up with customers and technicians as needed regarding appointment scheduling, changes, or service status.
• Maintain organized records of scheduled appointments and outstanding service requests.
• Assist with prioritizing and coordinating multiple service requests in a fast-paced environment.
• Provide professional and courteous customer service throughout the scheduling and service coordination process.
• Work independently while collaborating with Field Service Technicians and internal team members to ensure timely service delivery.
• Perform additional administrative and service coordination responsibilities as needed.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

Quantam Solutions is seeking a highly organized IT Service Coordinator – Routing & Scheduling for our client in Frankfort, KY. The role focuses on coordinating computer equipment installations and break/fix service appointments for Field Service Technicians, while creating and managing service tickets and communicating with customers to ensure efficient scheduling.

The ideal candidate demonstrates excellent customer service, strong communication skills, and the ability to manage multiple