IT Service & Operations Manager | Lead, Policy & Security

Level-3-Audiovisual-2; Mesa (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Level-3-Audiovisual-2 in Mesa, AZ is seeking an IT Manager to lead and mature the IT function with a strong ITSM discipline, hands-on technical leadership, and clear processes that align with business goals. You will interface with leadership, manage budgets, security, and lifecycle management, while guiding a team of IT professionals to deliver reliable, cost-effective services that support growth.

This role combines strategic oversight with practical execution, requiring a mature administrator

Qualifications

• High School Diploma or equivalent required.
• Four year degree in Information Technology, Computer Science, or related field preferred.
• ITIL or equivalent certification preferred.
• Experience leading or supervising IT staff is required.

Responsibilities

• Lead IT Service Management framework, ensuring work is delivered consistently and transparently.
• Act as system owner for ITSM platform incidents, changes, and assets.
• Design and enforce IT policies, standards, and procedures.
• Manage IT budgets, forecasting, and cost optimization.
• Lead and develop IT staff through regular feedback and performance management.
• Collaborate with Finance, HR, Operations to align IT services with business goals.

Skills

ITSM governance

Policy design

Systems administration

Identity management

Endpoint management

Budgeting & forecasting

Business alignment

Communication skills

Education

High School Diploma

Bachelor's degree in IT/CS

ITIL certification

Microsoft 365 certifications

Tools

Freshservice

MDM/MEM tooling

NetSuite

Smartsheet

Guru

Miro

Job description

Level-3-Audiovisual-2 in Mesa, AZ is seeking an IT Manager to lead and mature the IT function with a strong ITSM discipline, hands-on technical leadership, and clear processes that align with business goals. You will interface with leadership, manage budgets, security, and lifecycle management, while guiding a team of IT professionals to deliver reliable, cost-effective services that support growth.

This role combines strategic oversight with practical execution, requiring a mature administrator